I booked this B & B through their website, which asks for two telephone numbers and states they will telephone you to confirm on-line reservation. I received no phone calls, so I called the number on the website, which has a very long recording and refers you back to the website. I arrived at 3:30 p.m. on Friday March 7 to discover no one was there. I telephoned again and left my cell phone number. I waited for over an hour and a half, and no one arrived, and no phone call. I returned at 6:00 p.m., and still no one was there. It was cold and light snow, so I had no choice but to book another hotel. at 10:30 p.m., I received a phone call from the manager "Craig" who said he had been out of town for a few days. He said he was sorry I could not get in, as there was a lock box, and I should have received the combination. I told him I received no communication from them at all. He suggested I contact the owner. I suggested that HE call the owner. The next day I got a voice mail, and called the owner. He insisted that he had sent me an email with the combination to the lock box. I told him I had received no email from him. He said he would mail me a check for the amount charged on my credit card. When I returned home he sent me an email which purported to have a copy of the alleged email I never received. He then changed the conditions of my refund on my replying to the latest email, clearly so he could claim it was a receipt for the earlier email he never sent. He never mailed the check. I have disputed the charge with my credit card, but assume this disreputable individual will challenge it. I would never do business with this place again! If you are looking for a B & B so as to get local recommendations from staff, you are unlikely to get it Ardmore, since no one is there, and they don't return phone calls!