We booked directly through their website, and found the rate as good as or better than the discount sites. Frankly, I think one is treated better that way and more apt to be upgraded. Arrived at the desk ten minutes after the terrible windstorm that came through the last weekend in August, having parked in the garage that is on the lower floors of this building (a very narrow garage; strongly advise not trying it after an evening of drinking...) and were graciously upgraded to one of the little suites when we said we would like a room with - well, a little more room. Good bed, good shower, very clean, very quiet. Affable front desk staff, pleasant doorman. The location is fabulous; this is a great neighborhood for walking. We didn't have dinner reservations, but managed to get into Tru, which is a block and a half north, and for those looking to eat late, they were seating people after 10 p.m., although it is waaaay not a budget eatery. (Very expensive, but delicious and a heaven for dessert lovers.) The garage has in-and-out privileges once you manage the rather odd ticket system included in the $28-a-day price.
We had a wall sconce bedside lamp that didn't work, and it was replaced within an hour. Our coffee maker didn't work, although we didn't discover it until 2 days into our stay, and it never did get replaced despite a couple of requests. That's our only quibble. I wish I could find this size room and this kind of rate in New York City. Chicago has gotten more expensive over the years and is closing in on NYC when it comes to hotel and restaurant costs, but this spot offers good value for the money.