This hotel needs some updating, but the value received ($128 per night), the location (one block off Michigan Avenue), and the friendliness of every staff person I encountered makes up for any perceived flaws. The room was clean and comfortable, although on the small side, but had every amenity that I required, including free hi-speed internet. For some reason, the hairdryer was hung in the closet, which I did not discover until almost checking out, but I had brought my own. I especially liked the fact that you have to insert your room key in order to use the elevator. As a single woman traveling alone, safety is a prime consideration.

This is a great hotel, I can not say enough about how friendly the staff are at this place. My son bought a water gun at the disney store, needed a screw driver to open it to insert battteries guy at the front desk had maintenance get him the screwdriver, with a smile! Security is amazing, key to get up the elavator! Now , the rooms are just average, but are very clean! There are no room frills, but you are literally a few steps from Michigan ave. Also, there is a starbucks in the lobby and a Dunkin Dougnuts/ Baskin robbins across the street if you hae little ones, we walked to almost every place, including American Girl! Have Fun!!!

Located one block from Michigan Avenue, great staff, clean rooms, feeling of safety, and good price of $89 booked via major airline website.

When I originally made my reservation at this hotel for a Sunday night stay, I got a $209.95 "Stay for breakfast " rate. About 10 days before my trip to Chicago, I got an email through my Marriott Rewards membership saying that the age 62 and over rate for this hotel was $119, so I changed my reservation to the lower rate. I wouldn't say that this hotel is overpriced at $210, but it's definitely a good buy at $119 because it's clean, the staff pleasant and very well located. It's also very safe, requiring use of your hotel key card to operate the elevator.

While the doormen and registration staff are friendly, greeting every guest as s/he enters the hotel, other services are slow. I called the desk to tell them that my TV wasn't working, and it took a second call and a 45-minute wait to get a serviceman to come to my room and fix my TV. I also noticed room service trays outside of rooms for several hours.

The exercise room has a decent amount of cardio equipment and lots of free weights, but the heat/AC and ventilation are poorly regulated. Like many hotel exercise facilities, it gets uncomfortably warm after working out for about 20 minutes.