I had booked this property for 3 nights on a business trip to Chicago, thinking that Courtyard was a good choice. Upon arrival, I was surprised to discover that the front was under scaffolding. The front desk was attentive and the room was ready. I got to the room and it had dirty linen and silverware in front of the door. Not a welcome sign. The room felt, well, used and had an unusual odor. The ottman had a large stain on it. Their was 1 bar of soap -- no extra towels, which were requested. The chair at the desk was very uncomfortable to do work. Sleep was difficlut due to others staying out late on the floor.
Then I had long waiting time for the elevator, which was over 10 minutes. It was due to the fact that 1 of the elevators was out of service. The lobby was very small and not welcoming. I did complain, they offered a free breakfast. But it was too late,I then decided to check out and move to the Westin---which was like going to a new world at a lower price per night.

I really enjoyed my stay here. The room was very clean, the staff were all very nice and accomodating. It was very close to many things to do downtown. My only complaint was that the phones to the hotel were out and we could not get directions, but this was not the hotel's fault.

We arrived very early in the am (7:30) and the staff did not hesitate to check us in. they were up front that the room did not match our request but we could move to another the next day if we wished. We took the room and it was very clean and quiet. I can't say enough good things about the staff. Friendly, courteous and they truly seemed to be interested in making our stay a better one than the "guys down the road". My only suggestion is that staff is better trained on simple directions to public transit. I was looking for the Brown Line and they told me it was about 6 blocks to Clark (which is close) then take a left and it is about 2 blocks away. This was wrong, it was about another 6 blocks. It doesn't seem like a big deal except when you are walking and start to wonder if they meant for us to take a right instead of a left. My only suggestion for the room would be to dramatically improve the lighting in the shower and sink areas. It was like taking a shower in a cave. Some of the other rooms suggested that the rooms needed to be updated. Ours looked updated. Yeah it didn't have a flat screen TV but I'm on vacation not there to watch TV. We booked for $129 a night for a Saturday and Sunday night stay directly through the hotel website. There are many many eating options within a 4 block radius. We ate breakfast at a small diner named Mary's that was on Ohio (go to Ohio take a left towards the Lake and it is on the right side about 1 block down) It was very simple and nothing fancy but it seems hard to find a place that doesn't charge an arm and a leg for a full breakfast in this area. Speaking of the area; the hotel is 1 block from Michigan and is extremely well located. Parking is $28 per night for self park and is very convenient.

This hotel needs some updating, but the value received ($128 per night), the location (one block off Michigan Avenue), and the friendliness of every staff person I encountered makes up for any perceived flaws. The room was clean and comfortable, although on the small side, but had every amenity that I required, including free hi-speed internet. For some reason, the hairdryer was hung in the closet, which I did not discover until almost checking out, but I had brought my own. I especially liked the fact that you have to insert your room key in order to use the elevator. As a single woman traveling alone, safety is a prime consideration.