Just returned from a 5 day stay at the Hard Rock. The location is excellent for tourists, being close to everything. Hotel is very stylish and there is a bar (expensive) just off the lobby area. We had a room with two big comfortable beds but there was not enough storage space. Wardrobe had adequate hangers for a hotel (about 8 I think) but there were only two drawers, not a problem probably if you are only away from home for for a night or two but we were on a two week trip with loads of stuff. I don't think we've stayed anywhere with so few drawers available. (There was actually a third but it was filled with snacks as an extension to the minibar so you couldn't remove them or you'd be charged for using them). Room was equipped with a hairdryer, iron and ironing board and a coffee maker. There was a TV and video with a games console but just one chair for two people. Coffee provided was OK but really strong as you only go one packet of creamer for two cups of coffee. It would have been lovely to be have been able to make a proper cup of tea! (We've been in other US hotels where they provide English Breakfast tea - perhaps this could be provided instead of, or as well as, the herbal tea provided at the moment). Check in was smooth but we were disappointed hotel did not have a supply of tourist information, we actually went into the Holiday Inn nearby when we were out for a walk and got loads of leaflets and help there. Concierge at Hard Rock gave us a map which was useful, and offered to book anything we wanted but how would we know what we wanted to do without looking at some information first?

The bathroom had a huge walk-in shower (no bath) but it was one of those you have to get in before you put on - therefore be prepared to jump out of the way until it warms up. There was an illumniated make-up mirror which is a great idea but it didn't matter which way you turned it you couldn't get a decent light on your face to apply makeup.

Minor complaints only however and having just read other reviews of the hotel I think the Hard Rock is probably more suited to bachelor parties, groups of young people and people there just for a night or two who know what they want to do rather than tourists wanting a base for a longer period - due to the lack of storage space for belongings, and lack of tourist information in the hotel. Having said that the room was fine, maid service excellent and we had a fabulous view. We got a special rate from hotels.com for this hotel (50% off) and at that rate hotel was OK but I don't think its worth the full rate price compared to other hotels we've stayed in.