Top notch attention to detail from the catering team to the audio-video folks. Excellent property in a great location, good rates and a sales staff that will work with me to get my business. Overall, a great experience!

I stayed at the Hard Rock Hotel Chicago for a business meeting and it was a blast! My Colleagues and I have held many meetings and training events in various hotels in Chicago and the Hard Rock Hotel was one of the best.

Dealing with the Sales Coordinators to set up our event was a truly enjoyable experience. They were obliging and considerate, and they made everything easy for us. In addition, everyone from the front desk and AV staff, to the employees in the China Grill and Base Bar were welcoming, helpful and attentive.

The accommodations were top notch! If you could take a photograph capturing the city of Chicago with all of its breathtaking beauty and architechture, all you would have to do is look out the window of the room that I stayed in and you would be able to take an endless amount of beautiful photos!

Staff was very responsive and friendly for all needs including replacing a broken dryer, printing boarding pass and room service. Bed was very comfortable and bedding was very upscale. Bath was well organized and everything worked well. The only concerns were a very noisy bar and restaurant. If you're planning a business or social conversation, plan to take it out of the hotel. The room lighting is also not adequate, but that is being addressed. A great value.

This hotel strikes the perfect balance between being slapbang in the centre of urban attractions (and therefore potentially could have been noisy and bustle) but with an incredibly peaceful ambience due to the clever room decor and hip, relaxing friendly staff attitude. Travelling with a young child I was apprehensive that this would be a good location, but it was certainly not noisy or filled with bohemian yobsters.
First of all, the building is and artdeco gem, worth staying in just to see those gorgeous gold elevators every day.
NExt 0 the staff really make it work here - they have a positive, approachable can-do attitude - no stuffy snobbish pretensions . OUr room had a courtesy rollaway provided for my son in a separate area (like a mini extra room) without us asking for one - an example of the staff actually using their initiave which was nice compared to so many other hotels. The rooms are gorgeous, quiet and understated in gray and grape/indigo hues and large expanses of smoked glass windows. We got an incredible deal on hotwires travel ticker for easter weekend, and upgraded to the Hard Rock 2 Queens Corner room - 550 sq ft - an absolutely huge room with views of millenium park and along Michigan Avenue on 2 sides. I definately recommend the upgrades to the tower rooms or the suites if you can. The bathroom was massive, with a shower big enough for a small circus troupe alongside the window - perfect for starry night bathing if thats your thing.
Best super-soft sheets and most comfortable beds I've ever had in a USA hotel, was most tempted to steal the linen ever, but didn't! Luxurious complimentary robes were sent up lickety split - in fact every time we phoned the concierge for anything it was attended to in less than minutes. The staff are incredibly helpful and efficient here. Housekeeping was 100% perfect, nothing was out of place, they even arranged my sons soft toys in cute arrangements. DInner recommendations were spot on - definately go to Thai Kitchen about 4 blocks away - superb meal, great price, exquisite in every way...
Everything about this stay was fantastic, after a hard days sightseeing and pounding the streets with a small child, the Hard Rock is an oasis of calm and comfort. With Bono and Bowie on my walls I could sleep easy! So much better than all those bland chains...we loved it here so much we extended our stay for 2 more nights and it was genuinely hard to have to check out. We travel the USA a lot for business and this is the first hotel where I have had absolutely no complaints. Will definately be back as soon as we can.