The web site is sooo much better than reality. The lobby is okay. The room is dark and the decor is lacking. The bed is subpar to anything found at the sheraton or westin. I am in a southern facing room and window does not allow much light in during the day. I was out of the room during working hours and my room was never cleaned.

One thing that is puzzling is this is THE HARD ROCK yet the rooms have old TV's and rather LARGE 6 CD disk changer similar to one I had in the 1980s. You would think with the brand Hard Rock they would be the first with ipod radios in the room.

We got an excellent deal staying at the Hard Rock which is why we ended up here. It has a very good location (heart of downtown, right across from Millenium Park) which made it easy to get around without having to take a cab everywhere. We were on the 12th floor and had a river view, which was cool. Thats about where the niceness ended. The room was very dark and "industrial." If this is supposed to be a 4-star hotel I am very suprised. The staff was rude when we told them our room was dirty (previously, someone in our shower must have had a bloody nose, there were blood and boogers all over the shower curtain) and the ammenities were "ok" at best. All that tigerwood they boast about in their website was nothing more than an obvious plastic veneer over partcle board. Our dresser/desk/minibar had gauges all over it. Very tacky. If we had paid full price, I would have been very upset. Maybe the better rooms are better quality and the staff is friendlier. My advice: dont be fooled into thinking youre getting a 4-star at a 2-star price if you find such a deal, you are only getting 2-star quality and service. If youre fine with that, great! Otherwise, stay at the Hilton or Hotel Blake, much nicer and you can find great deals.

Before my trip I informed the hotel that my flight would be arriving prior to check in and an early check in was arranged for me. Upon arrival I spoke with Todd, one of their very helpful concierges, and he set up my whole trip (e.g. shopping, sightseeing and restaurants) in a matter of minutes. Every recommendation he made was bang on and as a result I had an amazing time during my 4 day stay in Chicago. I had such a great time on my birthday that I'm definitely returning to Chicago again and will loyally stay at the Hard Rock.

We had our choice of downtown high end hotels, all of which had special weekend rates. We chose this thinking it would be different and went with the good reviews.

Very small dark room. No place to put things. If you rattle a drawer you get charged for eating the snacks. Soap dish but no soap. No place to hang wet towels. With so many choices in this price range would not choose again.
Nice staff.