The room was clean and spacious with neutral furnishings. The bed was comfortable but squeaky and the pillows were squishy. The fridge and microwave in the room were nice. Everything in the hotel was updated and in good condition. The pool was small, but well maintained. The chlorine was strong and the deepest part was 3ft. 6in. The staff was friendly and helpful. Location was excellent; just 1 block to Michigan Avenue. I highly recommend the Four Points by Sheraton!

We stayed 2 nights in November 08 and it was great being a block away from the Magnificent Mile, where the Santa Claus (Festival of Lights) parade was happening.

Location:
The location is great and we walked to everything! PF Changs, Howl at the Moon for duelling pianos and we even walked to the Wicked Theatre. It was a great home base.

bedroom: We got upgraded to jaquzzi tub - it was nice
Bathroom: fine - no dual shower heads or anything, but had the wide shower curtain

Gym: small, but was ok.

Front desk: great service and good maps.

Getting there: we rented a car from the airport, but with everything in walking distance, we didn't really need to, but the rates were low. Parking was $29/day though.

We stayed at the Four Points because we were making a trip with our 6 year old to the American Girl store and this hotel is recommended on the AG website. We booked the AG package and were given everything promised. Our daughter loved the "extras" that came with this package and she was treated like an adult. She also loved the swimming pool and the breakfast at the hotel was one of the best that I've ever seen. Other than that, the room which was promised to be a king had a smaller bed and the room itself was extremly small and really nothing special. The lobby is very small also. It is 7 blocks from Water Tower Place (about a $6 cab ride). This isn't one of the grandest hotels in Chicago, but it met our needs for the night.

If you have a problem do not expect the management to respond or care. My wife booked this hotel for a getaway to celebrate our thirty-ninth anniversary. Upon check-in we found it curious that for an extra cost you could upgrade to "extra comfy." Since we did not select this option we can only assume that "extra comfy" includes bed pillows that actually support your head. On the second day of our stay, after a long day of shopping, my wife went back to the room to take a nap. I opted for the hot tub. While walking alongside the pool to get to the hot tub, I slipped on a wet spot, fell and injured my knee. I reported it immediately to the front desk. The gentleman that I was told was in charge of security asked if I wanted to go to the emergency room. I did not believe the injury was serious enough to warrant that and he did get me some ice for my obviously swollen knee. The next day he assured me he had reported it to the hotel management and they would be contacting me. Upon check-out several days later there still had been no contact. It was now apparent that I would need to visit my family doctor when I returned home. I had to go back to the front desk several times before the manager, Travis Bowman, would make time to see me. In what I preceived was an insincere attempt to pacify me, he indicated he had already notified the hotel's insurance company and there would probably be a phone message waiting for me when I returned home. After waiting three weeks I called the hotel manager. Within the next twenty-four hours I received a phone call from a very rude claims representative.Today, more than five months later, after having submitted all of the required paperwork, I received a letter indicating that my claim in the amount of $48.95 (knee brace, co-pay for visit to family doctor, co-pay for prescription medication) had been denied. My mistake was trusting that this hotel and its liability insurance carrier had a moral conscience. I will never stay here again.