I want to start off and say that I had not one issue with this hotel! While not extravagant, it had everything you could need. My room was huge and clean and comfortable. The front desk staff was SO nice and helpful. The location was perfect - nice safe neighborhood a block away from Magnificent Mile, and close to lots of subway stops - really perfect for getting around. The pool was great, I loved the fitness center, the hot tub was relaxing...it was just a great travel experience where not one thing went wrong. From check in to check out, it was smooth sailing. What an incredible value, because I only spent $100/night...so for a hotel this nice in such a great location, that is such a deal. Would recommend this to anyone visiting Chicago for business or leisure. Also, the lobby and elevators smelled like hot apple cider...very comforting and pleasant!

The room was clean and spacious with neutral furnishings. The bed was comfortable but squeaky and the pillows were squishy. The fridge and microwave in the room were nice. Everything in the hotel was updated and in good condition. The pool was small, but well maintained. The chlorine was strong and the deepest part was 3ft. 6in. The staff was friendly and helpful. Location was excellent; just 1 block to Michigan Avenue. I highly recommend the Four Points by Sheraton!

We stayed 2 nights in November 08 and it was great being a block away from the Magnificent Mile, where the Santa Claus (Festival of Lights) parade was happening.

Location:
The location is great and we walked to everything! PF Changs, Howl at the Moon for duelling pianos and we even walked to the Wicked Theatre. It was a great home base.

bedroom: We got upgraded to jaquzzi tub - it was nice
Bathroom: fine - no dual shower heads or anything, but had the wide shower curtain

Gym: small, but was ok.

Front desk: great service and good maps.

Getting there: we rented a car from the airport, but with everything in walking distance, we didn't really need to, but the rates were low. Parking was $29/day though.

We stayed at the Four Points because we were making a trip with our 6 year old to the American Girl store and this hotel is recommended on the AG website. We booked the AG package and were given everything promised. Our daughter loved the "extras" that came with this package and she was treated like an adult. She also loved the swimming pool and the breakfast at the hotel was one of the best that I've ever seen. Other than that, the room which was promised to be a king had a smaller bed and the room itself was extremly small and really nothing special. The lobby is very small also. It is 7 blocks from Water Tower Place (about a $6 cab ride). This isn't one of the grandest hotels in Chicago, but it met our needs for the night.