I read a lot of reviews online before booking this hotel. I had high hopes, but was expecting some letdowns. We only stayed one night, but the hotel was all that hoped and more. We were upgraded with no fuss to an "extra comfy" room, and it was. Every last memeber of the staff we encountered were wonderful. They were extremely nice and very quick to answer any questions we had. The rooms was quiet and very clean and comfortable. We were expecting that we would find SOME problems with the hotel..here's what we found: the bathclub was so clean that the smooth bottom was a bit slippery. The manager apologized profusely and told me that there should have been a mat in the corner of the tub..we missed that. The in the pool area also got a bit slippery when wet. That was the best we could come up with for complaints. My only reason for NOT recommending this hotel would be that it may then be booked next time I go.

This was a great location for the price. We were in town for St. Patrick's Day and could not be more pleased with our stay. The hotel was in a great location and we walked everywhere. It was a short walk to the River and there were plenty of Irish Bars close by as well.

The front desk staff were very nice and knowledgeable. The bell man was very attentive.

They had a breakfast buffet in the restaurant that was okay and somewhat reasonably priced. The 2nd day the eggs were cold and were not replenished. The fruit was good and the make your own waffles were the best.

My only complaint was that the pillows were too soft and squishy. Yes there were a lot of pillows on the bed, but it was difficult to find the right combination for the support I needed.

Overall, I would recommend.this hotel for leisure or business travelers.

I want to start off and say that I had not one issue with this hotel! While not extravagant, it had everything you could need. My room was huge and clean and comfortable. The front desk staff was SO nice and helpful. The location was perfect - nice safe neighborhood a block away from Magnificent Mile, and close to lots of subway stops - really perfect for getting around. The pool was great, I loved the fitness center, the hot tub was relaxing...it was just a great travel experience where not one thing went wrong. From check in to check out, it was smooth sailing. What an incredible value, because I only spent $100/night...so for a hotel this nice in such a great location, that is such a deal. Would recommend this to anyone visiting Chicago for business or leisure. Also, the lobby and elevators smelled like hot apple cider...very comforting and pleasant!

The room was clean and spacious with neutral furnishings. The bed was comfortable but squeaky and the pillows were squishy. The fridge and microwave in the room were nice. Everything in the hotel was updated and in good condition. The pool was small, but well maintained. The chlorine was strong and the deepest part was 3ft. 6in. The staff was friendly and helpful. Location was excellent; just 1 block to Michigan Avenue. I highly recommend the Four Points by Sheraton!