I traveled with my husband and baby to Chicago for a fun getaway. I chose this hotel because of the great price I found through Travelzoo and the fact that they have a free breakfast. I read a few reviews about this hotel, but since it was so new, there weren't many at the time. We rode the train (which I would recommend to anyone coming into Chicago if you have that choice. Driving and parking in Chicago is crazy and expensive!! The train was so easy, inexpensive, and there is plenty of public transportation available!) in and actually arrived at the hotel at about one o'clock. I wasn't sure that we'd be able to check-in right then because it said online that check-in wasn't until 3. I called prior to our trip to make sure that if we couldn't check-in when we arrived at the hotel, that we could at least leave our luggage there while we walked to have lunch. They have a room where they can hold luggage if you arrive early, but to our surprise, our room was ready and we were able to check-in at one. Our room was great!!!! My husband and I thought that the building must have once been apartments and now it's been transformed into a hotel. Our room was like a little one bedroom apartment. It was so convenient having the kitchen to prepare and rinse bottles for our baby girl. Also, I didn't see this before we came, but they have pack-n'-plays that you can request for no extra charge. Unfortunately I didn't see that before we came, and we lugged our pack-n'-play all the way to Chicago. We really enjoyed the free breakfast. There was a waffle maker, danishes, fruit, coffee, juice, toast, bagels, and there was like a special each morning. We were there for two mornings and on the first morning the special was eggs and bacon, and on the second morning, there were eggs and slices of ham. While at the hotel, we did notice that our air conditioning wasn't working and we called the front desk. They sent someone up promptly and he couldn't fix the problem. They asked us if we would mind changing rooms, since we had stuff strewn about the place (bottles, pack-n'-play, stroller, suitcase, stuff in the bathroom). We didn't mind at all, and they actually were able to move us to a room on the same floor. It was another wonderful, clean, spacious room. As far as location goes for this hotel, it's in a great place. We were able to walk to Navy Pier, the Magnificent Mile, the water tours, and restaurants. We only took a cab once, and that was from the train station to the hotel. We also went across the street and bought a bus pass and rode the bus to the zoo and back. On the last day, we took the bus back to the train station. Public transportation was really easy there. I was a bit apprehensive about it, seeing as though I had never really done that (other than the Disney buses, but that doesn't really count). When we got on the bus, I just asked the driver how to use the pass and he let me know. Each bus driver we encountered was very helpful. And the hotel is in a perfect location to bus stops; they're everywhere around the hotel. The last aspect of this review that I want to comment on was the fact that I felt safe. It was very important to me that we stay somewhere that I felt safe, and in this location, I felt that way. Overall, this review is very long, but I wanted to cover each aspect that I look for when reading other reviews. I loved this hotel and have actually already recommended it and have family staying there soon.

We chose this hotel because of the awesome deal on travelzoo---$89/night---and we were not disappointed.

The Room:
I was expecting a clean, small, basic room, but was surprised when I walked in to find what was practially a small apartment with updated furnishings. There was a small kitchen with a fridge, dishwasher, small stove, microwave, and sink. There were even dishes in the cabinets. The sitting area was nicely furnished with a couch, small desk, and a flat screen tv. The king size bed in the bedroom was very comfortable, there was a flat screen tv on the wall, and a washer/dryer in the closet.

Location:
One word---excellent. The hotel is within walking distance of almost everything, and we always felt safe.

Now, don't expect any frills here----the continental breakfast is basic, at best, and concierge is helpful but not overly friendly. However, the location, price, and cleanliness of the rooms more than makes up for the lack of luxury. But who really expects luxury at a Comfort Inn & Suites, anyway?

For location and price, this hotel won't disappoint.

Stayed here with friends on a trip to the city and was totally surprised at the quality of the hotel. The location just off Wacker on Michigan is central to so many things. It was so clean and well supplied. Would definitely return.

Just stayed at the Comfort Suites in Chicago, and I must say that I'm pleased with the hotel. We reserved a 2 queen beds bedroom suite and the accomodations were spacious, with ample closet space. The suite had a full kitchen, and comes with all the cookware, dishes, and silverware that you may need should you get the urge to cook. But why would you want to when you're staying in Chicago with all its great food? (The microwave did come in handy though when heating up leftovers for a midnight snack).

The only negative was that the bathroom was really small, which was weird because the rest of the suite was large. The suite also comes with a washer and dryer, which is good in case you don't want to pack a lot of clothes and just want to travel with a carry-on (which is what my sister did). Everything in our room was new, the beds, the desk, the flatscreen TV, the rest of the furniture. We also got free internet, but you need to bring an ethernet cable because they don't provide Wi-Fi. The free breakfast was a nice extra. Everything was in good working order, and we didn't experience any problems in our suite. However, my parents were in another room and weren't so lucky...their air conditioner didn't work for 3 nights of our 5 night trip, which made their room an uncomfortable 75 degrees unless they opened the windows. The hotel did offer them a $25/night discount for the inconvenience, though I would have preferred they were given a room change or upgrade right away, instead of waiting a couple of days for maintenance to fix it.

The location of the hotel is excellent, right on Michigan Avenue and right by the river. It's also convenient because a Walgreens is right at the corner, where we bought water and some snacks. Also, the bus stops were close by, either in front of the hotel, or around the corner, and we were able to go everywhere through public transportation. Public transit is cheap and very easy to use in Chicago, and you can buy 1, 3, or 7-day bus passes at the CVS pharmacy that is across the street, about a half-block away from the hotel.

Also, the front desk staff were very friendly and helpful whenever we had any questions or asked for recommendations, especially Lee...he's awesome and a good resource for what to do in Chicago.

The hotel is a great value too! We got a special grand opening rate through Travel Zoo, only $89 per night! Score! But the average nightly rate I've seen for the hotel now are very reasonable too.