My mother and I went to Chicago for Mother's Day weekend, and we were both interested in a Mother's Day brunch cruise. I normally research everything thoroughly when I travel, but somehow I managed to slip on this aspect of the trip. I saw the Spirit of Chicago Web site and believed it would be suitable, considering both the price tag and several other indicators (dress code, first class package upgrade, etc.). I have never written a review that warranted only one star, but in this case it is completely necessary. Additionally, I feel it is my duty to warn others of this Chicago cruise "experience."
As I mentioned, I purchased the "first class" upgrade for my mother and I. The additional $45 per person supposedly bought us priority seating, a glass of champagne upon arrival, a special cheese plate appetizer, and unlimited drinks from the bar. I will say we were very happy with our window table once we were seated. Everything else, however, was not so pleasing.
We sat at our table for over 20 MINUTES before our server ever bothered to grace us with his presence - and he only did so at that point because my mother waved him down and pointed out that he was serving people who had just arrived while we'd been sitting there without service for quite some time. When he finally was about to take our order, he had to excuse himself to demontsrate the proper way to put on safety vests during the safety demonstration. Once we finally got our relatively simple drink order in (1 coffee, 2 mimosas), it then took another 15 minutes for us to finally receive our drinks.
When we reminded him about our missing-in-action glasses of champagne, he acted clueless. Then we mentioned we were supposed to get the appetizer. He went off to investigate. He eventually did bring us an eggplant parmesian appetizer right as we were excused to go up to the buffet - and the food was good, I will not fault them that.
As it turned out, the boat never left the dock because the weather was HORRENDOUS yesterday morning. That is not the Spirit's fault, but it did add to the disappointing experience. Supposedly everyone who was aboard is receiving a free future cruise at the same package level originally booked...but I really don't want to go back, no matter how much money I wasted to begin with.
Back to the service...we ordered 2 more mimosas during our brunch - basically grasping every opportunity that our server decided to grace us with his presence once more. He brought us one (after a 10 minute wait this time), but after waiting 20 minutes for the last one we became disgusted and left. He saw us departing and handed our drinks to us as we were leaving. Gee, thanks.
One other aspect that deserves an honorable mention is the horrible entertainment. If you are not into cheesy entertainment (think conga line and Electric slide), then please don't bother with this cruise. Besides multiple technical difficulties, these and other entertainment activities just seemed completely appropriate given the atmosphere on this rip-off of a cruise.
While I am extremely disappointed that I chose this cruise for Mother's Day brunch and not one of hundreds of fantastic restaurants in Chicago, we did depart with a priceless gift: the photo that the cruise staff took of us after boarding, when they didn't even wait for my drenched pants and hair to dry. At least this was the most memorable Mother's Day ever... Nothing will ever be able to top this, for sure!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.