The view is ok. Like in any high rise building. But the charge of 11 dollars was too much to my opinion. Even when you go to CN tower in Toronto you get more of your money worth.
The access to the elevators is very unconvinient. The stuff is uncaring (they could at least smile).

We visited during the holiday parade and tree lighting. We enjoyed the hancock much more than Sears. We also got to visit Santa at the same time!! Kids loved it and it really is the best view in town.

The views here are great but when I went to get an audio tour guide ($4 normally but included in CityPass) I was asked for ID. I had none with me which led to an interesting altercation with the "jobsworth" on the desk who refused to let me have the guide as I had no passport or credit card on me at the time! This was on the grounds that I would possibly run off with it (unlikely - believe me, the tour guide is not that good). Eventually I had to part with my Hotel room key before she would let me have the guide. I was most upset and it spoiled the day somewhat. I was particularly incensed as I wasn't even searched on my way into the building which seems a little bizarre (I could have smuggled anything in but couldn't be trusted with a guide!). Weird! The views are good though - but just be warned.

I had lunch at The Signature Restaurant on the 95 fl of Hancock Tower. Decent buffet M-S 18.99 and awesome views . No entry fee and make a reservation.