As others reviewers have stated, save yourself some time and money and go to the lounge on 95th. There usually isn't a line if you get there before 5pm on a weekday, so you can get window seating. Yes, the drinks are a bit pricey...but at $10 for a Cosmo or martini, you just paid for your trip to the observation deck. You can get great pictures to the North from the lounge, and the elevators are located with a view across the restaurant area. Ladies should take the opportunity to use the restrooms on the North side of the building...there is an entire glass wall to get your views to the South of Navy Pier, etc. Sorry guys...only in the ladies room! I'd definitely go there again. And on a windy day in the city...you can feel the sway of the building!

The view is ok. Like in any high rise building. But the charge of 11 dollars was too much to my opinion. Even when you go to CN tower in Toronto you get more of your money worth.
The access to the elevators is very unconvinient. The stuff is uncaring (they could at least smile).

We visited during the holiday parade and tree lighting. We enjoyed the hancock much more than Sears. We also got to visit Santa at the same time!! Kids loved it and it really is the best view in town.

The views here are great but when I went to get an audio tour guide ($4 normally but included in CityPass) I was asked for ID. I had none with me which led to an interesting altercation with the "jobsworth" on the desk who refused to let me have the guide as I had no passport or credit card on me at the time! This was on the grounds that I would possibly run off with it (unlikely - believe me, the tour guide is not that good). Eventually I had to part with my Hotel room key before she would let me have the guide. I was most upset and it spoiled the day somewhat. I was particularly incensed as I wasn't even searched on my way into the building which seems a little bizarre (I could have smuggled anything in but couldn't be trusted with a guide!). Weird! The views are good though - but just be warned.