Very impressed with Staff and Hotel. The only complaint is the street noise, as well the room was not very sound proof. I heard conversations in the hallway, and kids screaming. I was also close to the elevator, and could here the chimes. The elevator is also very slow, and you should expect to wait. I found the parking to be expensive at $50 per night. Anyways, I would stay again only if I was on a higher floor. I was in room 507.

Have stayed here @ 6 times and most of the other nice hotels in Chicago including the Ritz, Four Seasons and Peninsula (4 times).

Travel a lot for business and this staff, health club, bar/restaurant and rooms make the James one of my favorite hotels in US.

They have gone out of their way to make myself and family feel very comfortable including one time when we had to stay there for 10 days over the holidays due to a death in the family.

We stayed at the James Hotel for 2 nights over Memorial day weekend in May '09. We were in town for a wedding and this hotel was recommended by the bride. My impression of the hotel started on a great note when I called the day before arrival to get details about traveling to the hotel from O'Hare. The woman on the phone was extremely helpful and gave me tons of useful info. Overall, every interaction I had with staff exceeded my expectations.

We arrived at the hotel at around 10am and were able to check in immediately. We had a double room on the 17th floor facing west down Ontario St. The room was of good size with a small alcove with a table and comfy bench, large table/luggage space in front of the window and a large bar/min fridge area. Normal size bottles of booze were available with several different types of cocktail glasses and mixing implements. Also there was cd/radio/mp3 player (with an aux plug to fit non-iPod mp3 players, too).

There was also a large LCD TV and great lighting throughout. I've been to many boutique hotels where lighting (lack of it) is an issue and it was not an issue here. I could have been comfortable staying here for several days as there was enough space for 3 to move around (or sit and relax) at the same time.

The bathroom had Keihl's products and enough counter space.

There's a Trader Joe's across the street and a Whole Foods nearby (walking distance at Huron/Erie)

The door staff was great - not to in your face annoying but always close at hand to offer tips, etc.

Minutes before the wedding my sister (the maid of honor) called for help b/c the DVD player being used at the reception didn't work. They needed another and the James Hotel front desk staff immediately loaned me one. This really saved the day and they didn't say a word when I walked out the front door with it!

As in any city there was some road noise (police sirens, honking, etc.) on the 17th floor.

Free wifi in the rooms and entire hotel.

We had a great time and I would definitely return to the James Hotel.

A must for any serious or regular traveller. Ideal for both business and lesiure. Great location for the major Chicago attractions. Staff offer exceptional and unrivalled service.

Trendy, chic and sophistacated - a "must be seen in here" hotel.

Rooms - my room had its own cinema/theater in a separate room. Furnishings were first rate. One of the only hotels in the world, where the the selection of glasses for the mini bar in the room had martini glasses!

Staff - nothing was too much trouble, always ready with a smile and extremely helpful, professional, efficient and more than all, friendly.

The plaque on the entrance door says "One of the Worlds Leading Hotels" - The James Hotel certainly is and lives up to its reputation. We (a group of 14) stayed for three nights. If you are looking for that "extra special" hotel - The James is the place