Great location if you are seeing a show at the Bank of America Theatre. Our room was nice and very quiet. Breakfast was decent but the lobby area is small so it can be crowded.. Housekeeping service was very good although I prefer my room cleaned early. When we came back to our room at 1:00 pm to get ready for a show, our rooms were not clean and we had no clean towels.

The biggest negative for me was the front desk staff. They were a terrible source for information on restaurants, tours and directions. You would think the least they would do is tell us they had brochures on the fifth floor. We happened upon them while searching for a vending machine for water. Our floor, 9th, did not have a vending machine for drinks.
Also, only one of our room keys was activated and you need the key to get the elevator going.. We booked two rooms and the other couple had the same problem.

This is a good place to stay if you are seeing a show but I would not stay here again as Chicago has many great hotels.

If you're looking for a room with great views of the lake or a fancy lobby, don't stay here. However, if you're looking for an extremely clean room in a nice building, with great service from the minute you walk into the place, perfectly situated between the red and blue lines, and at a great price compared to other area hotels, with a pretty good free breakfast, then stay here. If you plan on seeing Jersey Boys (which I highly recommend) then staying here is an added bonus for convenience. I just returned from a five night stay there and could not have been more pleased with the Hampton Majestic. I chose this hotel partly because I did want to see Jersey Boys a few times, partly because of the reviews, largely for proximity to subway access and largely for the great rate I got (average of $109 per over the five nights). The front desk people were great. Of note when I checked out at 1:30 in the morning to catch an early flight, the girl at the front desk (on 5/26) actually went and got the keys to turn on the juice machine in the breakfast area just so I could have a glass of juice before I left. Small thing but incredibly thoughtful. There's no restaurant other than the very good breakfast buffet, but no problem. There's more than you need just outside the hotel (my favorite was Italian Village). The rooms were average size, nice size bathrooms, both very nice and clean. Free in-room internet service and computers and printer for use in the lobby helped too; and a nice big flat screen tv in the room. There's a fair amount of street traffic noise below, expected though for an area like that, but seems to die down by 10:00 pm or so. More importantly, it was very quiet inside the hotel, and I noticed security making rounds at night, plus a card key required to use the elevator at any time and to enter the building after 10 or 11 PM. Would like to have seen an actual safe in the room, but otherwise felt very safe. Being so close to the blue and red lines make it a straight shot to/from O'Hare on the blue (much quicker and cheaper than a taxi) and to Wrigley Field and White Sox Park on the red. Easy walk to Lake M. too. This would have been a bargain at twice the price I paid. Next time I go to Chicago, I won't even waste time checking other hotels, this place is a great bargain in a perfect location.

Just returned form a stay at the Hampton Inn Majestic. We have been to the city many times and stayed at many hotels. Most of them in the 4 star category. We stayed here as we were helped with out reservation by those assisting us in our trip this time. I read the reviews and saw the pictures on line. So I expected a nice 2 star hotel. The Hampton Majestic proved to be way above my expectations. The staff was wonderful, friendly and helpful. The room was nice size, extremely clean. The bed were great. The bathroom was big and the shower was great. It was quiet as others have mentioned before. It might not have had bathrobes like some of the more expensive hotels but otherwise was equal to or exceded what we had found at other hotels.
We usually try and stay at a different hotel each time we go to the city, but I tell you this is the only hotel we will use in the future. Like I said for the price it is Chicago's best kept secret.

We stayed on a Friday and Saturday night. From the moment we pulled over to the curb, we were greeted with friendliness and excellent service. We were early and our bags were held until we came back to check-in. The valet and bell employees were extremely polite and helpful. I was a bit nervous being in the big city alone with my 11 year old daughter, and everyone put us at ease. We walked everywhere! Great access to Millenium Park, shopping and the Cadillac Theater. Our room was very clean and nicely decorated. The room was quiet and the beds were very comfortable. The breakfast was very good and varied and the staff were so friendly. We asked a lot of questions about riding the "red line" and we made it to Michigan Avenue. We hope we can stay at the Majestic again sometime soon.