We stayed in this hotel for 4 nights. My wife liked the hotel because of the overall cleanliness. During the stay, she and my son did not get stuffy nose. In most hotels we have stayed at, the HVAC systems usually got the nose of her or my son stuffy. But not at this hotel. The room was large for 3 people. Our room had two queen sized beds, which were huge and comfortable. The beds were not hard and not too soft. The comforters and pillows were clean and comfortable. The room had a huge flat screen LCD TV with the usual channels. The one complaint I had was that the housekeeping maid did not leave us with enough hand towels, any cups and any spare roll of toilet paper in the second day. I called the front desk to lodge a complaint. The manager, Andrew, called me back and took care of the problems with a sincere apology. I was impressed with how well the management handled my complaint. A minor concern I had was the huge, old, wood-framed windows, which did not offer good sound insulation. As a result, I could hear honking noises made by cars at night (our room was on the 10th floor). The honking noises were not too loud, but noticeable. Luckily the honking noises did not prevent my family from falling asleep. Other than the faint honking noises, I could hear water running when our next door neighbors took their shower. But that kind of shower noises from the rooms next door is a common thing in many hotels that I have stayed at, and is not a problem unique to this hotel. However, I was impressed by the fact that I did not hear any noise through the walls from the rooms on both sides of our room indicating that the walls did a very good job in noise insulation. In addition, I did not hear any noises from the hallway during my stay. I think the fact that there were only 8 rooms per floor reduced the number of people staying on each floor and as a result reducing the chance of hallway noises. The room had a pair of thick, burgundy curtains at the windows, which curtains did a very good job in keeping the room dark in the morning. The free buffet breakfast was quite well stocked with a hot meat item and an egg item every morning. The breakfast dining room was, unfortunately, kind of tight so it was crowded every morning. Nevertheless, on the overall, I am very happy with the hotel stay here. Finally, the location of the hotel is great: less than a block from the Red Line or Green Line, only about 3 blocks from Millenium Park and about 8 blocks from the Chicago River. The central location of the hotel is a big plus.
