I knew this property was a new renovation when I booked but I had no idea just how clean it would be. The property was spotless. There were a few things here and there which gave the impression they did the conversion on the cheap. It's set in the old lasalle bank building which is from the 20's i think, and there are a few odds and ends which stick out. Other than that, the property is very nice. The service was helpful, but a few of the girls at the front desk were very unfriendly... though still helpful, if that makes sense.

This property is close to the trains so anyone traveling outside of the loop will have to walk a maximum of 2 blocks. A tip for those of whom may be unfamiliar with the city, downtown is dead at night so if you are looking for an area with active night life, this may be the wrong place for you. Look into River North or Lincoln Park.

They have a complimentary wireless connection and two computers in the lobby so it was never difficult to get online. Overall I found the room to be of average size, but the view from 21fl was pretty good. The LCD monitors were a nice surprise and the bed was very comfy. I'd stay here again.

Although this property seems geared toward business travelers (no swimming pool, for example), it suited our family of four, three-night Chicago vacation, with its central location. It was convenient to the major attractions we saw, from the Hancock Observatory and Navy Pier in the north, to the Museum of Science and Industry in the south, and the Museum Campus and Grant Park/Millenium Park in the middle. Hailing a taxi at the front door or catching a city bus on State Street is easy. Staying here during a theatre weekend (to see a show like Wicked at the nearby Oriental or High School Musical at the LaSalle Bank Theatre) would be ideal.

The property is in a newly-converted office tower over the LaSalle Bank Theatre (formerly the Schubert), in the Theatre District, with a smallish lobby on the fourth floor. The street entrance is a small elevator lobby with bellman station, which feels like a private stage door with its proximity to the theatre box office. There are several rooms on each floor, not dozens. Our 19th floor room faced the office building across Monroe Street, with no view of the street below thanks to a ledge, and no view of Lake Michigan.

The high-ceiling rooms are simply and tastefully decorated, in an upscale Pottery Barn-like style, with numerous small touches such as a lapdesk, very comfy beds and pillows, complimentary weekday USA Today, HDTV, and unexpected extra bath amenities like mouthwash and cotton balls. The desk area has an Ethernet port for laptop connection to their LAN. There are two DELL PCs in the lobby with attached printer (the so-called "business center"), which were often occupied by teens -- most business travelers apparently bring their own laptops. WiFi connections are also available.

Our room was comfortable and quiet, in spite of being across the hall from the soft drink machine. It had an easy-to-use, digital thermostat. The HVAC fan was quiet and effective. We experienced no street noise, and only occasional running water noise from the adjacent room.

The scrambled-egg based hot breakfast buffets were well-stocked, with cold items ranging from yogurt cups to cereal, bagels, and breads also available, plus light and dark roast coffees and juices (even a pomegranate variety). The buffet was good, convenient, and gave us one less thing to worry about each morning. Finding a seat was a little problematic for us one morning, although "grab-and-go" breakfast bags are also available and table turnover seemed fairly continual. Show up early or late to avoid the crowd.

I was sorry to read about the service lapses that spoiled the stays recounted in other reviews. We enjoyed nothing but good service thoughout our stay.

Dining hint: walk one block north to Madison Street and then right (east) to Pizano's (61 E. Madison, just past Wabash Avenue) for some to-die-for Chicago deep dish pizza in a quintessential, friendly Chicago venue. Get there early to avoid the line, it's a popular place.

Located in the heart of Chicago's Loop, this beautifully restored hotel is not your typical Hampton Inn. The rooms, with 12-foot ceilings, top-of-the-line furnishings and big flat-screen HDTV's, would not be out of place in any 5 star hotel.

As with any Hampton Inn, there is no "nickel and diming". In-room internet, breakfast and local calls are all free. Be warned though that, if you are staying during a busy period, the breakfast lounge/reception area feels more like a crowded cruise ship restaurant (this is not a good thing). Finding a seat will be all but impossible.

The fitness center is painfully small, with a few (albeit new) cardio machines and 1 all-in-one workout contraption.

All of the staff are exceedingly friendly. As to whether they are efficient I couldn't say as I had no problems or complaints for the entire 5 days I was there.

We had a wonderful experience at our recent stay.

Staff: The staff was very polite and met our requests very promtly, without the attitude that you sometimes get from other hotels. They seemed genuine and not as though they were just being polite becasue they were "forced " to by management.

Room: Our room was great the hotel is decorated in an Art Deco style and seems very new and clean. The bathrooms were large, TV was great, and the bed was comfortable.

Ammenities: The workout room was fantastic, open 24 hours, which is great for me. The equipment was all new and top of the line gym quality. The treadmills and ellipticals had TV's attached so there was no worrying about bothering other users with your TV noise! Although I had the gym to myself.

Misc. Breakfast was free in the morning and was great.