I booked a room for the night of Memorial Day for one of the garden suites. The room was switched at the last minute for maintenence reasons, but did not find out until after I arrived and climbed four flights of stairs with luggage in a tight stairway. The hotel was officially closed for the holiday, but was told I was "lucky" to find someone at the spa to help. The room was switched to an extremely loud room on the main street where you could hear ambulances screaming by to the hospital emergency room a several blocks away. No apologies, just a snotty, unfriendly attitude was given for this inconvenience. The room was bland and not cozy at all. Fortunately, we did not accept the last minute switch and rebooked at the W. Much friendlier, cozier accomodations for $25 dollars more than the Ruby Room. So worth it in my opinion.