We made a short (3 night) trip to Chicago and stayed at the Trump International Hotel with our 11 month old baby. From the very first minute when we stoppe the car at the Valet, we were made very welcome and everybody was extremely helpful and courteous. Upon check-in our baby boy received a little stuffed cow which he really liked and is now part of his stuffed animal collection he likes to fall asleep with. There was a glass of milk and a cookie waiting in the room for him as well as a real baby crib with proper mattress and not just a "Pack & Play".
I have to admit, the Trump Organization has figured it out: "Happy Baby makes Happy Parents"! Everybody knew our babyboys name and everybody looked extremely well after him which gave us even some time to relax while eating.
The food in "Sixteen" is very good and we definately enjoyed a great Sunday Brunch. Agian, plenty to chose from for our baby as well.
The Spa is excellent and once again, everywhere within the hotel we went we felt very welcome and were treated with courtesy and respect.
Overall an EXCELLENT experience and we will be back.

My Mom and I stayed here for Mother's Day. The King City View Room was HUGE and extremely comfortable and inviting, very warm. The beds were excellent. The bathtub was amazing with well designed hardware. The color palette was beautiful. I would highly reccomend the pool and fitness center. Some of the room service and spa menu items are outrageously expensive, even comical sometimes, but there was a great variety on the menu, which is great for people with special diets, or just someone feeling like a peanut butter banana panini is a more interesting choice for breakfast then your ususal coffee, muffin, eggs bacon...

Plus points: Checkin was quick and friendly. Hot towel at the checkin counter a nice touch. Room is a nice size, all amenities very good. Bathroom is nice - I actually like the 'wet' area for the bath + shower. Toiletries etc. are own brand but seem pretty good. The hotel is also in a good location suitable for business or pleasure - near the loop and Michigan avenue. Having the kitchenette in the room is good too (but read the negative) - housekeeping washed up the cup/saucer/bowl/measuring-cup I left out. They also supply an electric kettle as well as the nespresso machine.

Negative points: housekeeping is a bit random, on the one evening I was in the room they came round to do the turndown service at about 9pm. It would be better if they could ask for a preferred time and schedule to those times.

Also I bought some milk+cereal to have a simple breakfast in the room. Housekeeping disposed of the milk on my second to last night. Maybe I left it out, but it would have been nice to have a note at the very least about why they removed it. The fridge is also full of the usual overpriced minibar junk. I'd recommend making a specific point of confirming with housekeeping they aren't going to throw anything away. Also a point for our UK visitors - no teapot or coffee jug, but you can use the measuring cup.

Compared with the Peninsula and the 4 Seasons it's close but not quite as good.

-- Harry

My family of four(kids 8&11) stayed for two nights over the Memorial day weekend. We had a Deluxe King City View room on the 26th floor. We booked through the hotel and got a special rate of $199 a night. The regular rate is $399 a night.

PROS: The hotel is in a great location. My family was able to walk to all of the local attractions. Plenty of restaurants close by. Hotel staff were very courteous when we arrived. The room was nice. We had a great view of the sunset. Plenty of room for four people. Stocked mini-bar but it was expensive. There was a 7/11 about a block away so we bought our snacks there. Also a Dunkin Donuts right across the street. Bathroom was excellent. Kids loved the TV in the mirror. The bathrobes were super soft. They even had robes for the kids. Beds were comfortable. About an hour after we checked in they brought up cookies and milk for the kids. Kids loved the pool but said the water was cold.


CONS: When we made our reservations we requested for our room to be ready at 2:00 pm. When we arrived they said the room was cleaned but a supervisor needed to check it first. We ended up having to wait in the lobby for an hour until they finally checked us in. When we made our reservations they asked for our kids ages and names so they could have a "goodie pack" ready for them. When we checked in they didn't give us anything. After dinner we called the front desk and asked about the kids pack. They sent up a small mesh backpack with crayons and a coloring book. On their website they promise a lot more than that. Maybe because it was Memorial Day weekend they didn't have the time. The only complaints I had with the room was the sliding bathroom door. I would have preferred a bathroom door that gives you a little more privacy. The sliding glass door, with no lock, doesn't work for me. We never did have enough towels. The first morning we took our showers we noticed we only had two bath towels and a bigger towel that was probably a pool towel. We told the front desk when we went out that day we needed at least four bath towels. The maid came and did the room and still only left two bath towels. We had to call maintenance because the TV wouldn't turn on. The maintenance guy came right away. Turns out the maid knocked the power cord loose when she was dusting. The day we checked out the valet brought the wrong car from the parking lot. We had to wait 15 minutes for them to get the right car. They did give us some bottles of water while we waited.

OVERALL: I would go back to the Trump if I got the promotion rate of 199 a night. I wouldn't pay the normal rate though. For that price I would expect everything to be flawless. It was a very nice place but it wasn't perfect. I give it a 4 out of 5.