My wife and I recently spent two nights at Trump while celebrating her 40th birthday. We both came away from our stay with mixed emotions.
On the plus side, the hotel has a great location as it's situated on the river and only a short walk to the Mag Mile, Millennium Park, etc. Our room was aesthetically appealing and quite comfortable, particularly the bathroom, which had a large shower and bath area. In addition, we were very satisfied with our spa service (Soul to Soul), though it was a tad bit expensive.
While the hotel has a lot going for it, there were too many minor irritations that left us with a negative impression. I'll start with the $50/night valet parking that others have mentioned in their reviews. This seems outrageous to me. Classic two part pricing where you get focused on the cost of the room and you end up paying a lot more because of other services. It's probably worth the inconvenience to park across the street! On the topic of getting nicked for other services, we were erroneously charged for mini bar items that we never consumed (they did remove this fee at check out).
Also, while this is probably unique to our stay and not likely replicated by you, a maintenance person barged into our room soon after we had arrived looking for a video game, or some such nonsense, that he thought someone had left behind (turns out he was wrong). He rang the bell once and was in the room rummaging around. Good thing we had just arrived and were checking out the room, otherwise it could have been really awkward! Doesn't anybody knock anymore.
As I mentioned at the onset, we were staying at the hotel celebrating a birthday. The staff sent a bottle of champaign, which was a very nice touch, but the card wished us well on our wedding anniversary. While the message was a bit off, we drank the bottle of champaign anyway, thank you very much.
Finally, our neighbors decided to crank up their stereo at 3:00am on the last night of our stay. Maybe those Bose systems with the Ipod adapter are not such a great idea after all.
Decide for yourselves, but for my money, I'll take Four Seasons any day of the week. Respect.
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