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Trump International Hotel & Tower Chicago: Traveler Reviews


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90% Recommend
4.5 of 5 stars 133 reviews
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Inconsistent Service

Trump International Hotel & Tower Chicago

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3 of 5 stars
mavlagrange   1 contribution
LaGrange, IL
Jun 21, 2009 | Trip type: Couples
2/2 found this review helpful

My wife and I recently spent two nights at Trump while celebrating her 40th birthday. We both came away from our stay with mixed emotions.

On the plus side, the hotel has a great location as it's situated on the river and only a short walk to the Mag Mile, Millennium Park, etc. Our room was aesthetically appealing and quite comfortable, particularly the bathroom, which had a large shower and bath area. In addition, we were very satisfied with our spa service (Soul to Soul), though it was a tad bit expensive.

While the hotel has a lot going for it, there were too many minor irritations that left us with a negative impression. I'll start with the $50/night valet parking that others have mentioned in their reviews. This seems outrageous to me. Classic two part pricing where you get focused on the cost of the room and you end up paying a lot more because of other services. It's probably worth the inconvenience to park across the street! On the topic of getting nicked for other services, we were erroneously charged for mini bar items that we never consumed (they did remove this fee at check out).

Also, while this is probably unique to our stay and not likely replicated by you, a maintenance person barged into our room soon after we had arrived looking for a video game, or some such nonsense, that he thought someone had left behind (turns out he was wrong). He rang the bell once and was in the room rummaging around. Good thing we had just arrived and were checking out the room, otherwise it could have been really awkward! Doesn't anybody knock anymore.

As I mentioned at the onset, we were staying at the hotel celebrating a birthday. The staff sent a bottle of champaign, which was a very nice touch, but the card wished us well on our wedding anniversary. While the message was a bit off, we drank the bottle of champaign anyway, thank you very much.

Finally, our neighbors decided to crank up their stereo at 3:00am on the last night of our stay. Maybe those Bose systems with the Ipod adapter are not such a great idea after all.

Decide for yourselves, but for my money, I'll take Four Seasons any day of the week. Respect.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since June 21, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Trump Hotel , T. Colm O'Callaghan Vice President & Managing Director
(Management representative)
Jun 24, 2009
Dear Guest,

Thank you for taking the time to share your experience at Trump International Hotel and Tower Chicago. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests.

I am of course very concerned to learn that your experience fell short of your expectations. Please accept my sincere apologies that you were left to feel disappointed with the parking cost, the houseman walking in your room unannounced, and the noise coming from the adjacent room early in the morning. I can appreciate what a inconvenience this was for you both as you wanted a relaxing stay to celebrate your wife’s birthday.

I would like to assure you that we pay careful attention to feedback such as you have provided, taking immediate steps to correct any deficiencies. I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Chicago.

We hope to have the opportunity to restore your confidence in Trump International Hotel and Tower Chicago.

Sincerely,

T. Colm O'Callaghan
Vice President & Managing Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $483 (year-round)
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Fantastic hotel on the Michigan river right in the middle of downtown.

Trump International Hotel & Tower Chicago

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5 of 5 stars
etm117   2 contributions
Baltimore, Maryland
Jun 18, 2009 | Trip type: Couples
2/2 found this review helpful

The Trump was perfect. My wife and I were on our honeymoon and this was a fantastic final hotel in our 4-week US road trip honeymoon. They upgraded us two levels and we had a gigantic (I think 800+ sq ft) room with a Lake view. It had a kitchenette (the only thing missing was a oven) which was perfect since I have food allergies and prefer to eat food I cook since I can be positive what it did and did not contain or come in contact with. Finally, the bathroom was amazing. A giant soaking tub that fit two, a great shower and a bathroom mirror that had a TV in it.

The trump is right next to the South end of the Magnificent Mile of shops on Michigan Avenue. My wife and I walked that one afternoon on the way to a Cubs game at Wrigley. And with that said, the concierge was able to get us great seats at a reasonable price to a sold out Sunday afternoon game. I was not sure we would get the tickets, but not only did he find some, they were in the fifth row down the third base line. Perfect!

The only downside to the hotel was the ridiculous charges for room service and valet parking. A six-pack of Sam Adams beer was $30 not including the room service delivery charge of $4. Seriously, it is a $8 six-pack of beer, and $4 to deliver to the room, WTF? And the valet parking was ~$50/night. That is not a typo $50/night! Yet at the same time, it was our honeymoon, so the cost didn't really matter, even if they were annoying.

The Trump is over the top and exactly what one would expect for the $400+/night the rooms cost. Yet even though expensive, I think it was worth it since the rooms were more than twice the size of rooms we were in prior hotels on our trip. Also, it had the kitchenette and fantastic bathroom with a great view of the Lake. Overall, I'd highly recommend this hotel to others.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since June 18, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Trump Hotel , T. Colm O'Callaghan Vice President & Managing Director
(Management representative)
Jun 19, 2009
Dear Guest,

I would like to extend my congratulations on your marriage and thank you for choosing Trump International Hotel and Tower Chicago to celebrate your honeymoon.

Thank you kindly for your positive review on TripAdvisor. I do hope to have the opportunity to welcome you back to Trump International Hotel and Tower Chicago in the near future.

Warm Regards,

T. Colm O'Callaghan
Vice President & Managing Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $483 (year-round)
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Best Hotel in Chicago, one of the best in the world

Trump International Hotel & Tower Chicago

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5 of 5 stars
D_KennedyCork   1 contribution
Cork
Jun 11, 2009 | Trip type: Couples
2/2 found this review helpful

Without doubt the best hotel in Chicago and one of the best hotels in the world. My wife and I were in Chicago to visit our son and decided to stay in the Trump as we had stayed in the Peninsula and Four Seasons in previous years. Our city view room was exceptional and larger than most suites that I have stayed in. There was a kitchen in our room which is vital for people living away from home for two weeks. It was ideal to have the option to eat out or just to relax in our room and have something light to eat.
The gym facilities are amazing. The view from the gym is worth going there alone but when I did pretend to work out my treadmill had its own fan and iPod docking station. Simple idea but something that is not in very many gyms. Of course it was spotless and appeared to have equipment for a serious workout or a guy like me just going through the motions.
When we ate breakfast at 16 (the restaurant within the hotel) we received personlized attention and exceptional service from our server (he showed us where the best views were in the foyer so that we could take better pictures of the Chicago skyline for our family to see). I normally don't eat breakfast but 16 made me break that rule every day throughout my stay.
I would recommend this hotel to anyone visiting Chicago. It is very well priced for the service and quality of hotel.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since June 11, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Trump Hotel , T. Colm O'Callaghan Vice President & Managing Director
(Management representative)
Jun 17, 2009
Dear Guest,

Thank you for taking the time to share your feedback from your recent stay with us at Trump International Hotel and Tower Chicago.

I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel to be one of the best hotels in the world. Thank you sincerely for commending our service team in this regard. Your kind recognition will be very well received.

I look forward to an opportunity to welcome your return to Trump International Hotel and Tower Chicago in the near future.

Warm Regards,

T. Colm O'Callaghan
Vice President & Managing Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $483 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent Hotel with Outstanding Service - Especailly for kids

Trump International Hotel & Tower Chicago

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5 of 5 stars
rolf_eckert   1 contribution
Minocqua, WI
Jun 11, 2009 | Trip type: Family
2/2 found this review helpful

We made a short (3 night) trip to Chicago and stayed at the Trump International Hotel with our 11 month old baby. From the very first minute when we stoppe the car at the Valet, we were made very welcome and everybody was extremely helpful and courteous. Upon check-in our baby boy received a little stuffed cow which he really liked and is now part of his stuffed animal collection he likes to fall asleep with. There was a glass of milk and a cookie waiting in the room for him as well as a real baby crib with proper mattress and not just a "Pack & Play".
I have to admit, the Trump Organization has figured it out: "Happy Baby makes Happy Parents"! Everybody knew our babyboys name and everybody looked extremely well after him which gave us even some time to relax while eating.
The food in "Sixteen" is very good and we definately enjoyed a great Sunday Brunch. Agian, plenty to chose from for our baby as well.
The Spa is excellent and once again, everywhere within the hotel we went we felt very welcome and were treated with courtesy and respect.
Overall an EXCELLENT experience and we will be back.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35_49
  • Member since June 11, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Trump Hotel , T. Colm O'Callaghan Vice President & Managing Director
(Management representative)
Jun 12, 2009
Dear Guest,

I am very happy to learn that you consider your recent stay with us at Trump International Hotel and Tower Chicago to be among the best family getaways you have experienced. It is very pleasing to read that our efforts to ensure your little one is comfortable are so warmly acknowledged.

Thank you kindly for your positive review on TripAdvisor. I do hope to have the opportunity to welcome you back to Trump International Hotel and Tower Chicago in the near future.

Warm Regards,

T. Colm O'Callaghan
Vice President & Managing Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $483 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A luxurious place to sleep and indulge

Trump International Hotel & Tower Chicago

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5 of 5 stars
LRMChicago   3 contributions
chicago
Jun 3, 2009
1/2 found this review helpful

My Mom and I stayed here for Mother's Day. The King City View Room was HUGE and extremely comfortable and inviting, very warm. The beds were excellent. The bathtub was amazing with well designed hardware. The color palette was beautiful. I would highly reccomend the pool and fitness center. Some of the room service and spa menu items are outrageously expensive, even comical sometimes, but there was a great variety on the menu, which is great for people with special diets, or just someone feeling like a peanut butter banana panini is a more interesting choice for breakfast then your ususal coffee, muffin, eggs bacon...

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with Other
  • Age group 25-34
  • Member since April 20, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Trump Hotel , T. COlm O'Callaghan Vice President & Managing Director
(Management representative)
Jun 5, 2009
Dear Guest,

Thank you for choosing our hotel to celebrate Mothers Day and for taking the time to post a review of your experience. I do hope you will be returning to visit us again in the near future; we certainly look forward to welcoming your return.

Sincerely,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $483 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Trump International Hotel & Tower Chicago Also Known As

  • Trump International Hotel Chicago
  • Trump International Chicago
Address: 401 N. Wabash Avenue, Chicago, IL 60611