I really wanted to like this hotel as much as I like the awesome sky scraper it is in. However I came away not really liking it as much as I had hoped I would. I was booked into an adjoining room which had surprisingly thin doors through which I could hear every word, cellphone conversation, music and alot of etc...all night long right through these thin doors. When I was checked into this room no one showed me how to work the complicated lights which were nice on dimmers and all but I had to call maintenence to come and put bulbs in some that were burned out and explain how to work them at all, costing me precious time. Long after midnight when I could no longer tolerate the conversations through the adjoing door situation, with it's surprisingly little sound barrier, service quickly responded to move me to another room. I moved into this second Spa Suite room and found the air machine as loud as I would expect to find at an interstate hightway motel but I was told that was due to it being some sort of purification system- which the hotel doesn't seem to need anyway. Maintenence was able to turn the loud air system off from remote, but again that took time for me to secure having first to allow a maintenence worker in the room, etc... On top of that desk staff explained to me that they leave the Bose Wave Radios on in unoccupied rooms so that staff will know if the room is unoccupied. All night long I could feel the thump of the bass and hear the music right through the wall which was so annoying! So many things seemed overly complicated at the hotel, from a shower in the health spa requiring reading glasses to program the computer running it, to tv's so high tech it took forever to change channels, to espresso makers that while nice did require a read up in the manual to figure out. The restaurant is very beautiful, but like the whole hotel, pretty cool to cold, spare, elegant decor. Service was great, food very good. The health spa is also pretty nice, and you could lift heavy weights or do cardio on alot of equipment if you were so inclined. The health club and pool have nice views, and are super clean and nice. The massage I had was extremely excellent but the manicure/pedicure was about the worst I have ever had and I re-did myself the next day. I stayed at the hotel in part because I was shopping for a residence in Chicago, and even scheduling to look at the residences in the building was more complicated than it needed to be. There is no lobby life at the Trump. Just a small sofa and chairs, not a social place at all. The lounge, Rebar, upstairs is the socializing area when it is open in the evenings and while it is posh like the rest of the place, it does not seem to offer much of a sense of friendliness to the solo traveller as I was. In total, Trump like the man comes off as complicated, egotistical, sophisticated, high tech, striving for greatness. Perhaps the best thing about staying in hotels that aim to be the best as Trump is obviously trying to do is that they do really care about your experience and will work to make it right as they did for me at Trump. I am grateful for their assistance, though I wish I hadn't of needed any of it.
