We absolutely love this hotel when staying in Chicago. It has a great location near Michigan Avenue and surrounded by a mix of restaurants. The staff is very helpful, and always friendly. Hotel is clean and modern. I would highly recommend this hotel for anyone staying in downtown Chicago.

I was here for six nights and was very impressed. I typically stay at the Marriott on Michigan or the Hyatt on Wacker, but for this trip I wanted to minimize expenses and the Residence Inn appealed to me. The internet was free here, there was a free breakfast and manager's reception and a full kitchen. The price was right at $129 per night.
The staff here is incredible. They went out of their way to help me. My first request was to approach the desk for a tourist magazine like those found in most hotels. There were only a few brochures at the desk but I had only been back at my breakfast table for a few minutes when Julia from the desk walked over with three different travel booklets. She told me if I had questions she would be happy to help.Later i redeemed gift cards and a traveler's check with her and she was great. The breakfast was very nice and well stocked. The staff offered to make the waffle for me and delivered it to my seat. They were very friendly and greeted everyone and continually asked if they could be of service. Likewise, the offerings in the evenings were well presented. It was nice to have a complimentary glass of wine even on the nights I went out to eat rather than staying in. I had my big meal for lunch most days and made it back for the manager's reception. On the evenings that I was in the room the place was quiet and I enjoyed the big television. It rotated so that I could watch from the bed or the sofa. The kitchen was well equipped with pots and pans and dishes. The toaster did not work and I meant to leave a note for the hotel but forgot to do that. I never had a problem getting a taxi at the door but I walked to many places because the hotel is well located. It is within a few blocks of the Metro and the system is easy to use and goes everywhere. Most of the other visitors appeared to be business people but I did see a number of families in the hotel. The only problem for young children might be the lack of a bathtub. I know my two year old grandson is not fond of showers so this might pose an issue. The bathroom is small but the shower is very nice with adequate warm water and water pressure. All in all I can think of no complaints, only praise for the staff and the hotel. I must admit that I did miss room service on a few mornings, but there are trays in the kitchen area and you are free to take the food up to your room so one can sort of have room service though I could not bring myself to wear my pjs downstairs.......all in all a great stay in a great hotel. I highly recommend it.

This hotel was great for families with babies- the dishwasher and large room was a lifesaver! The customer service of the staff was 5 star- incredibly friendly! The rooms were updated and modern and very clean. The housekeeper kept everything clean and stocked and even folded our clothes and lined up our shoes.
The location was great- every restaurant and just a few blocks to State Street shopping and also Michigan Ave. Also right next to the river. Millenium Park was also an easy walk.
I highly recommend this hotel!

My wife, 8-year old daughter and I stayed for 5 nights during Spring Break. Unfortunately, "Spring" in Chicago means everything from snow to freezing rain to beautiful, sunny days, each of which we experienced during our stay! The hotel is very conveniently located just a 5-10 minute walk from just about anywhere you'd like to go - shopping, entertainment restaurants, etc.. Close to bus lines "El" lines for destinations further away. We were quite happy with out room - high floor with a King size bed and sofa bed for our daughter. We didn't hear much noise from the streets below, or the fire station at the corner. The kitchen with full size fridge came in handy for storing drinks, snacks etc.. Of course Spring Break was a busy time for this property, with a lot of families staying in the hotel. Kids everywhere (including ours!). The morning breakfast was extremely busy, and the hotel's management team was there each day, clearing tables and pouring coffee, giving the buffet staff more time to keep the food refilled. Same for the evening receptions. It was nice to come back in after a long day out in the cold and enjoy a bowl of hot soup and a sandwich! We took a shuttle van to / from the airport, so didn't need to use the hotel's expensive parking. Walked ot took a bus everywhere we went. With it's great location and good value, we'll stay again on our next trip to the Windy City!