My daughter and I spent two nights at the Residence Inn with some friends of ours. This was a GREAT hotel! We booked it for $119/night which seemed like a steal!

It was centrally located and we walked all over the city. From the moment we pulled up, the service was impeccable from the valet station to the bellhops to the check-in desk. Everyone was friendly and helpful.

There is a small lobby at street level and you take an elevator to the first level to check in. From there, you access a different bank of elevators to go to your room and you need your keycard to use the elevator. I liked this added level of security as my daughter and one of the friends we were with are only 17 years old.

We stayed in a studio suite which, I believe, is the smallest room they offer. There was a wall of floor to ceiling windows which made the room seem very light and much bigger than it probably was. It also had a flat screen TV.

There was a small but very nice kitchenette which included a microwave, dishwasher, refrigerator and two burner cooktop. There was a king size bed as well as a pullout couch. I spent a night on each bed and both were comfortable. Even with four of us in the room, we felt that it was spacious.

The bathroom sink was outside of the toilet and shower area which was very convenient while traveling with two teenage girls! There was no bathtub but a large walk-in shower which we really liked.

Free WiFi is also provided which we always like to have.

The lounge and breakfast area are on the same level as the front desk. There were four computer/printer stations available for guest use at no charge which came in handy for printing some tickets we had purchased online.

There is also a large flat screen TV and comfortable couches and chairs. This came in handy when my friend and I were ready to sleep but our daughters wanted to stay up talking. They just went down to the lounge and we felt that they would be very safe there.

The buffet breakfast included a lot of hot items and was delicious. The dining area had plenty of tables with wonderful views of the streets below. Also, if you stay on any Monday through Thursday night, there is a free, light dinner meal provided in the lounge. We didn't take advantage of it but thought that was pretty generous!

There is a pool and fitness area on the top floor. I didn't see it but my daughter checked it out and said it was very nice.

I asked a lot of questions at the front desk about things we were planning to do. Not only did they answer my questions patiently but also made additional suggestions. I also utilized the valet parking. It was $44 for each 24 hours which, for Chicago, is pretty typical. I checked the car in and out several times and the service was quick and efficient.

I travel to Chicago frequently and have stayed at a number of hotels. I HIGHLY recommend this one to everybody!

I was very impressed with this Residence Inn. Staff was WONDERFUL. From housekeeping who went out of there way to provide us with something they did not have in stock, to the front desk who offered some free candy to my tired young traveling children (traveled from CA with young children), to the hotel manager, Jerry Keyes, who greeted us kindly during one of the free happy hour meals and asked us how our room was. I was impressed because he was right there helping his staff and very cordial to his guests. The room was excellent (room 2005), decorated nicely and very clean. The kids enjoyed the indoor pool on the top floor. The location is outstanding (close to Navy Pier, shopping- if you like to walk- you could definitely walk to Art Institute- we did it with our three kids). Harry Cary's across the street- yummy food. LOTS of food choices. We had a nice time and felt very comfortable here. This experience causes me to lean towards Marriott when I plan travel for my family. Thank you!

We absolutely love this hotel when staying in Chicago. It has a great location near Michigan Avenue and surrounded by a mix of restaurants. The staff is very helpful, and always friendly. Hotel is clean and modern. I would highly recommend this hotel for anyone staying in downtown Chicago.

I was here for six nights and was very impressed. I typically stay at the Marriott on Michigan or the Hyatt on Wacker, but for this trip I wanted to minimize expenses and the Residence Inn appealed to me. The internet was free here, there was a free breakfast and manager's reception and a full kitchen. The price was right at $129 per night.
The staff here is incredible. They went out of their way to help me. My first request was to approach the desk for a tourist magazine like those found in most hotels. There were only a few brochures at the desk but I had only been back at my breakfast table for a few minutes when Julia from the desk walked over with three different travel booklets. She told me if I had questions she would be happy to help.Later i redeemed gift cards and a traveler's check with her and she was great. The breakfast was very nice and well stocked. The staff offered to make the waffle for me and delivered it to my seat. They were very friendly and greeted everyone and continually asked if they could be of service. Likewise, the offerings in the evenings were well presented. It was nice to have a complimentary glass of wine even on the nights I went out to eat rather than staying in. I had my big meal for lunch most days and made it back for the manager's reception. On the evenings that I was in the room the place was quiet and I enjoyed the big television. It rotated so that I could watch from the bed or the sofa. The kitchen was well equipped with pots and pans and dishes. The toaster did not work and I meant to leave a note for the hotel but forgot to do that. I never had a problem getting a taxi at the door but I walked to many places because the hotel is well located. It is within a few blocks of the Metro and the system is easy to use and goes everywhere. Most of the other visitors appeared to be business people but I did see a number of families in the hotel. The only problem for young children might be the lack of a bathtub. I know my two year old grandson is not fond of showers so this might pose an issue. The bathroom is small but the shower is very nice with adequate warm water and water pressure. All in all I can think of no complaints, only praise for the staff and the hotel. I must admit that I did miss room service on a few mornings, but there are trays in the kitchen area and you are free to take the food up to your room so one can sort of have room service though I could not bring myself to wear my pjs downstairs.......all in all a great stay in a great hotel. I highly recommend it.