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Best Western Hawthorne Terrace: Traveler Reviews


Best Western Hawthorne Terrace
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3434 North Broadway Ave, Chicago, IL 60657
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Reviews you can trust

88% Recommend
4.0 of 5 stars 52 reviews
Excellent
20
Very good
25
Average
1
Poor
3
Terrible
3
By trip type
All (52)
Business (4)
Couples (13)
Family (2)
Friends getaway (4)
Solo travel (9)
[ Date ] [ Rating ]
“The Best Best Western.. Ever”

Best Western Hawthorne Terrace

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5 of 5 stars
Scarlet_Be   8 contributions
Montpelier, Vermont
Nov 21, 2007 | Trip type: Couples

I cannot say enough nice things about this hotel, we loved it. The hotel is probably the best hotel deal in Chicago. My husband and I booked this hotel for our very first time in Chicago. We chose it because of the proximity to our evening entertainment, but also partly based on the positive reviews on trip advisor. I was not let down. The hotel is in a great location close to restaurants, cafes and shops. Some of our favorites include the Goose Island brewery and the Chicago Diner both within walking distance of the hotel. The hotel staff was very friendly and knowledgeable about the surrounding area. The hotel itself was smaller than most hotels in the area and beautifully maintained. My only complaint about the hotel is that they do not have a computer for guest work, however given the proximity to many internet cafes it is not such a big deal.

  • Liked — The proximity to shops and restaurants.
  • Disliked — The lack of a computer for guest use.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 16, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“comfortable stay”

Best Western Hawthorne Terrace

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4 of 5 stars
coneflowerPgh   35 contributions
pittsburgh
Oct 25, 2007 | Trip type: Couples

We spent three days here while visiting my daughter who lives nearby. We were pleasantly surprised by how nice things were.
We booked a junior suite, which was rather spacious and
included a microwave and frig. The room was very clean and
the bath seemed newly redone. There was no view and the
hallway on the third floor had a weird odor but those were our only complaints.
The breakfast bar had cereal, hard boiled eggs, jumbo muffins,
fruit, toasting breads, juice ,tea and coffee. It was located in
a small area and would get busy on occasion. We had breakfast
one day at M Henry's in the Edgewater-Andersonville area. It is
not to be missed.
We parked in the lot next door which was convenient and discounted to the Hawthorne patrons. Wrigley Field is located just around the corner. On Saturday, we took a walk down the street, went to a cute petshop called Wigglyville and bought several items, also went to local farmer's market and puchased a few more things. I would stay here again.

  • Liked — location
  • Disliked — the lack of a nice view
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since June 13, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, People with disabilities, Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Also Doubled Billed”

Best Western Hawthorne Terrace

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2 of 5 stars
dinadsmom   1 contribution
RI
Jul 30, 2007 | Trip type: Solo travel

I too had problems with double billing at Best Western Hawthorne. I tried to resolve with the hotel and got nowhere, the asst manager and manager were no help at all. Spoke to Best Western Corporate and they even tried to resolve with the manager and got nowhere. Best Western corporate themselves refunded me the money and apologized profusely for the bad service. Problem is the hotel is independly owned. I will not stay again and advise other people the same. If you have a problem you are basically on your own. Too bad, because it is very convenient place for me to stay. Some staff members have a very "I don't Care" attitude. Beware.

  • Liked — location
  • Disliked — staff and management
  • My ratings for this hotel
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since July 30, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice Accomodations”

Best Western Hawthorne Terrace

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4 of 5 stars
harks   30 contributions
Chesapeake
Jun 17, 2007 | Trip type: Couples

We went to Chicago to visit a Niece and picked this area as it was only 7 blocks from her apartment. The hotel was clean, room was big and personnel very curtious. Continental breakfast was decent, not extravagant but filled us up for the morning. Plenty of restaurants and watering holes (bars) along Broadway. A short walk from Wrigley Field.
Broadway Ave and Lakeview area were very clean, always sweeping sidewalks etc.
Trains were just a few blocks away. Can easily catch a cab.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Pet owners, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ripped off at Best Western”

Best Western Hawthorne Terrace

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1 of 5 stars
JPTCleveland   1 contribution
Cleveland
Jan 29, 2007 | Trip type: Business, Solo travel
0/11 found this review helpful

I booked one night stay online. Two consecutive nights were booked. I stayed the first night and checked out. I was billed for two nights. Management rejected my request for credit and were totally unsympathetic. I will not return to this hotel.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2006
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since January 29, 2007
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79228?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Best Western Hawthorne Terrace Also Known As

  • Best Western Hotel Chicago
  • Best Western Chicago
  • Chicago Best Western
Address: 3434 North Broadway Ave, Chicago, IL 60657