I cannot say enough nice things about this hotel, we loved it. The hotel is probably the best hotel deal in Chicago. My husband and I booked this hotel for our very first time in Chicago. We chose it because of the proximity to our evening entertainment, but also partly based on the positive reviews on trip advisor. I was not let down. The hotel is in a great location close to restaurants, cafes and shops. Some of our favorites include the Goose Island brewery and the Chicago Diner both within walking distance of the hotel. The hotel staff was very friendly and knowledgeable about the surrounding area. The hotel itself was smaller than most hotels in the area and beautifully maintained. My only complaint about the hotel is that they do not have a computer for guest work, however given the proximity to many internet cafes it is not such a big deal.

We spent three days here while visiting my daughter who lives nearby. We were pleasantly surprised by how nice things were.
We booked a junior suite, which was rather spacious and
included a microwave and frig. The room was very clean and
the bath seemed newly redone. There was no view and the
hallway on the third floor had a weird odor but those were our only complaints.
The breakfast bar had cereal, hard boiled eggs, jumbo muffins,
fruit, toasting breads, juice ,tea and coffee. It was located in
a small area and would get busy on occasion. We had breakfast
one day at M Henry's in the Edgewater-Andersonville area. It is
not to be missed.
We parked in the lot next door which was convenient and discounted to the Hawthorne patrons. Wrigley Field is located just around the corner. On Saturday, we took a walk down the street, went to a cute petshop called Wigglyville and bought several items, also went to local farmer's market and puchased a few more things. I would stay here again.

I too had problems with double billing at Best Western Hawthorne. I tried to resolve with the hotel and got nowhere, the asst manager and manager were no help at all. Spoke to Best Western Corporate and they even tried to resolve with the manager and got nowhere. Best Western corporate themselves refunded me the money and apologized profusely for the bad service. Problem is the hotel is independly owned. I will not stay again and advise other people the same. If you have a problem you are basically on your own. Too bad, because it is very convenient place for me to stay. Some staff members have a very "I don't Care" attitude. Beware.

We went to Chicago to visit a Niece and picked this area as it was only 7 blocks from her apartment. The hotel was clean, room was big and personnel very curtious. Continental breakfast was decent, not extravagant but filled us up for the morning. Plenty of restaurants and watering holes (bars) along Broadway. A short walk from Wrigley Field.
Broadway Ave and Lakeview area were very clean, always sweeping sidewalks etc.
Trains were just a few blocks away. Can easily catch a cab.