I have now stayed at this hotel 3 times for business. It is in a beautiful neighborhood in Chicago - Lakeside, with multiple restaurants, shops and services immediately available. There is a treasure island grocery store (with wine shop) next door, which sells gourmet foods as well as the standard stuff. Nearly directly across the street is Ann Sathers restaurant, famous for its cinnamon buns, but with excellent quality food for lunch and breakfast. There are numerous ethnic themed restaurants nearby. The hotel itself is clean, nicely maintained, and quiet. There is no view to speak of, given that is in a city location, but the rooms are generously sized and have excellent amenities (large bathroooms, small fridge, TV with DVD, sitting areas in most rooms.) It is definately a boutique hotel, a bit off the beaten path as far as the downtown hotels are concerned, but I plan to stay here whenever traveling to Chicago - I did live in the Chicago area for 4 years, so I do know the city fairly well. Does not have a restaurant, but does not need one. Many many restaurants locally will deliver. Pricing is also not bad, considering the amenities and the quiet, safe neighborhood. Parking is available at a price, in the garage next door - you must call ahead or plan to wait for your car, as it is not a self park. You can however go in/out multiple times for the same price. Street parking is extremely limited.

I cannot say enough nice things about this hotel, we loved it. The hotel is probably the best hotel deal in Chicago. My husband and I booked this hotel for our very first time in Chicago. We chose it because of the proximity to our evening entertainment, but also partly based on the positive reviews on trip advisor. I was not let down. The hotel is in a great location close to restaurants, cafes and shops. Some of our favorites include the Goose Island brewery and the Chicago Diner both within walking distance of the hotel. The hotel staff was very friendly and knowledgeable about the surrounding area. The hotel itself was smaller than most hotels in the area and beautifully maintained. My only complaint about the hotel is that they do not have a computer for guest work, however given the proximity to many internet cafes it is not such a big deal.

We spent three days here while visiting my daughter who lives nearby. We were pleasantly surprised by how nice things were.
We booked a junior suite, which was rather spacious and
included a microwave and frig. The room was very clean and
the bath seemed newly redone. There was no view and the
hallway on the third floor had a weird odor but those were our only complaints.
The breakfast bar had cereal, hard boiled eggs, jumbo muffins,
fruit, toasting breads, juice ,tea and coffee. It was located in
a small area and would get busy on occasion. We had breakfast
one day at M Henry's in the Edgewater-Andersonville area. It is
not to be missed.
We parked in the lot next door which was convenient and discounted to the Hawthorne patrons. Wrigley Field is located just around the corner. On Saturday, we took a walk down the street, went to a cute petshop called Wigglyville and bought several items, also went to local farmer's market and puchased a few more things. I would stay here again.

I too had problems with double billing at Best Western Hawthorne. I tried to resolve with the hotel and got nowhere, the asst manager and manager were no help at all. Spoke to Best Western Corporate and they even tried to resolve with the manager and got nowhere. Best Western corporate themselves refunded me the money and apologized profusely for the bad service. Problem is the hotel is independly owned. I will not stay again and advise other people the same. If you have a problem you are basically on your own. Too bad, because it is very convenient place for me to stay. Some staff members have a very "I don't Care" attitude. Beware.