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Best Western Hawthorne Terrace: Traveler Reviews


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88% Recommend
4.0 of 5 stars 52 reviews
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No Umbrellas!

Best Western Hawthorne Terrace

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2 of 5 stars
V Traveler   58 contributions
Ventura, California
Sep 21, 2008 | Trip type: Family
2/3 found this review helpful

The other reviews here are all correct - this is a nicely located hotel with overall friendly staff. Decor is ok. Check-in and check-out were both quick and easy. The included breakfast buffet is really weak, but Ann Sathers across the street is amazing so no need to eat at the hotel anyway.

We stayed three days/nights, including the single rainiest day in Chicago's history. I took it for granted that a hotel that bills itself as an "elegant boutique hotel" would have umbrellas for guests to use. Our bill averaged over $300/night with taxes - for that money I would definitely expect some umbrellas sitting near the main door or in the room. Nope. Not a single one. I had to run down the street in the pouring rain with my 11-month-old to get a cheap one at a local store. And here is my other hotel-related rain complaint. The ramp that comes into the hotel is fully visible to the front desk staff. It's curvy and takes a little while to navigate with a stroller or the luggage cart. There were numerous times when I was trying to navigate a stroller with one hand while carrying an umbrella with the other hand. Approaching the lobby door, the 2-3 otherwise unoccupied people at the front desk would be watching this. Never once did one of them come around to help with the door. It wasn't just me - they never helped with the door with anyone else either - old people, people loaded down with luggage, etc.... NOT what I would expect for $300+ a night.

So would I stay here again? Maybe, based on location. Definitely not, based on overall service for the price you pay.

  • Liked — Location
  • Disliked — Staff that never made an effort to help guests
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay September 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family with young children
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
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Wonderful Hotel

Best Western Hawthorne Terrace

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5 of 5 stars
SaskatchewanGiz   1 contribution
Saskatchewan
Aug 10, 2008 | Trip type: Couples
2/2 found this review helpful

My husband and I stayed at the Hawthorne Best Western from Aug. 3-6. The hotel is lovely and in an ideal location. We had a short walk to Wriggley Field as well as to many good restaurants. The hotel is also situated near the Red Line train which we used to attend a White Sox game.(direct- no need to transfer). We were at the Hawthorne during the storm/tornado on Aug. 4th. The hotel was without power for about 17 hours. The staff remained calm and tried to make us as comfortable as possible. The front desk personnel were very friendly and willing to help us plan excursions around the city. I would highly recommend staying at the Hawthorne Best Western!

  • Liked — location
  • Disliked — Nothing
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Sporting event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
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Superb!

Best Western Hawthorne Terrace

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5 of 5 stars
vmlem   4 contributions
Huntsville, AL
Jul 7, 2008 | Trip type: Family
1/1 found this review helpful

Superb accommodations! Excellent staff, rooms, location, service. Quaint and charming hotel in Wrigleyville with a short walk to Wrigley. We took in two Cubs games and walked each time. Very convenient. Son wanted players autographs so we walked to the players parking lot at 9:00 a.m. for the night game. Players are up close and personal. My son was pleased with gettng the autographs. Continental breakfast includes delicious cinnamon rolls from local bakery/cafe. Rooms are spacious and very clean and comfortable. Parking right next door with free in/out service is convenient as well. Try the Tuscany restaurant on Clark St. serving northern Italian cuisine at a reasonable price. We sat outside on the patio with a garden atmosphere. Service was a little slow but the entrees were impecable. We took a cab for as little as $4.00. Hotel will call the cab for you directly out the front door! I highly recommend this hotel if you are going to the Cubs games. It is a higher priced hotel but well worth it!

  • Liked — Service and location.
  • Disliked — None
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since July 07, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Sporting event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Fantastic!

Best Western Hawthorne Terrace

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5 of 5 stars
RandyRandy   40 contributions
Midlothian, Illinois
Jul 2, 2008 | Trip type: Couples
1/1 found this review helpful

After years of driving into Chicago from the suburbs for the Pride Parade my partner and I decided this year to book a room along the parade route. The Best Western Hawthorne Terrace was the perfect choice. We had long know of this property, watching it being built about 10 or so years ago, but had never stayed here.

The hotel is perfectly located in Lakeview just to the east of Wrigleyville with ease of access to Wrigley Field for a Cubs game, and is located right in the middle of Chicago's famed Boy's Town. Surrounded by loads of night life and numerous really good restaurants, (make sure you go to Ann Sather and order the cinnamon rolls!) you'll find it extremely simple to locate - surrounded by Lake Shore Drive to the east, the Brown Line "L" to the west and Red Line "L" to the north.

The rooms are a bit kitsch in decor with a mixed country-Victorian style, but they are spacious, comfortable and clean and include a small fridge and microwave. The bathrooms are roomy and spotless! The staff are more than accommodating and have great restaurant suggestions.

Whether you're attending a Cubs game or a gay night out in Boy's Town or attending Chicago's annual Pride Parade we're sure you'll be pleased with the Hawthorne. We were!

  • Liked — The location and staff!
  • Disliked — Only one elevator that operates very slowly!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since April 27, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Shopping, Sporting event, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Dependable as a labrador

Best Western Hawthorne Terrace

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5 of 5 stars
Bunkerbuster   26 contributions
London
Jun 1, 2008 | Trip type: Solo travel

The Hawthorne Terrace is a Lakeview stalwart - always been there, the same crappy kitsch decor, but just the greatest place to stay in this part of Chicago. The staff are friendly, the rooms are nice (but the decor! please!) and the beds are comfortable. I have stayed here countless times on trips to Chicago and always return, so they must be getting something right. The location is what really makes this place stand out though, it's quiet, well located for all the bars, and you don't dread going back there in the evening.

It's a basic place but ticks all the right boxes and better than every single one of the local alternatives.

If you can't get into this place, from experience I would recommend Willows on West Surf which is also fine and a little furthe south just off N. Broadway. City Suites on Belmont is also fine but make sure you ask for a room away from the red line El which runs all night.

  • Liked — Location
  • Disliked — Decor
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d79228?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $153 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Best Western Hawthorne Terrace Also Known As

  • Best Western Hotel Chicago
  • Best Western Chicago
  • Chicago Best Western
Address: 3434 North Broadway Ave, Chicago, IL 60657