The hotel is beautifully elegant, traditional yet contemporary. Staff greets you at the door upon entry and exit, very helpful and accomodating. My room was immaculately kept, room service responsive even thought it was a very busy week for downtown hotels. My only regret is that my wife was not there to share it with me. I had a great view of the lake and parks across the street and enjoyed one night of fireworks from the 21st floor. I did not eat in the restaraunt, I opted for the Hilton across the street but wish I had tried it. The only thing lacking was shuttle transportation to McCormick Place but the HIlton provided that. You will not be disappointed with your stay, I highly recommend it.

David Gulotta, New Iberia Louisiana

Thrilled with location--only about 2 blocks from the Red line. Being on the back of the hotel (17th floor) the noise from the El was noticeable. Had the noise been constant it would have drifted into the background and been more white noise than anything. In fact it almost sounded like the ocean. But since the noise came and went with each train it seemed to stand out a little. I usually travel with a portable fan but didn't this time. Had I had it on, I wouldn't have been bothered by the El noise. This wouldn't prevent me from staying here again--I'd just be sure to bring my fan.

Room was confortable, if a tiny bit small. The large bathroom and tiled foyer in the room made up for it. Decor in the room was excellent.

The walk-in shower had a glass wall separating it from the rest of the bathroom. The wall wasn't long enough as a little water pooled on the floor.

Getting back to our room one day at about 5:00pm discovered that the room hadn't been straightened up yet. After a quick call to the front desk, they apologized and sent someone up while we were out at dinner. Really was a non-issue for us but wanted to mention it as example of how quickly the hotel staff responded.

Didn't eat on property as prices seemed excessive. Prefer to eat in the local/family run places anyway.

Would recommend this hotel to friends.

Superb service and staff, excellent room, comfortable beds, excellent internet..what more is there to day?

If you're looking for an eclectic, modern spin on a historic hotel, then this is the place for you! Known as one of Al Capone's favorites, and completed in 1910, this one is one from the movies! On Michigan Avenue, within walking distance of nearly EVERYTHING in Chicago. Valet was exceptional, check-in was a breeze. The on-site Tapa's restaurant was wonderful. Our room was decorated to the "T" for a restored hotel. Tiled floors, down comforters, bright colors and EXTREMELY clean. Our view in the day was nothing to write home about, but the night view of the Sears Tower and Hancock was SPECTACULAR! The other side of the hotel would face Michigan Ave and the Lake, so it would be even more beautiful. We loved every minute that we spent in our room (almost as much as our Chicago experience itself!) Would recommend again and again and again! We'll be back!