The good bits first - friendly check-in staff, modern rooms with a boutique hotel feel, superbly comfortable bed, shower (no bath), small rooms (even though we apparently had a slightly larger one). To be honest ,taken at face value this hotel is fine - the problems occur when you scratch the surface.
It's apparently a 4 star hotel (sadly the girl on reception didn't know this). We requested and paid for a lake-view room and sure enough our room faced the lake but - when the room was re-designed the TV was put bang slap in the middle of the window - completely obscuring the wonderful view - even the staff were bemused by this and no, neither the desk nor TV could be moved - both firmly screwed down. Apparently some rooms have TV's on the wall - well I never! There were none of the things you would expect to find in a 4 star hotel - no one offered to help with our bags (saved on the tip I guess), no writing paper or sewing kit, cheap toiletries (thankfully we had our own). I believe this is a Marriott - it certainly feels like a fairly typical US Marriott albeit wearing a nice frock. There is a very small rather dingy bar which smelled rather damp and a Tapas bar with an award winning chef but sadly it just didn't seem appetising (fortunately Chicago is awash with great eateries).
So with no view to admire we decided to indulge in a cup of coffee in the bar - oh no we couldn't: not in the bar, not even in the lobby even though it was only 5pm on a Saturday. The on-sight Starbucks - allegedly open till 8pm closes at 5pm (staff know this but haven't changed room info). We were told we could only have coffee via room service or The Hilton opposite - and you know what - if you're planning on a trip to Chicago we suggest that's where you go - we could have got a better rate for Hilton - we will go back to Chicago it's a truly amazing city, but not to Blackstone there are simply too many better hotels for the same or less dosh.
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