We pulled up and they were on us like flys at a picnic, one was helping with the luggage, the other was parking the truck. We stayed two nights, paid $125 on priceline, which I thought was a good price. Asked several times during our stay for local information and the staff was very friendly and knew exactly where we needed to go based on our description of what we were looking for. This is within walking distance of several great Chicago landmarks. Upon check in, I asked for a city view, which they graciously granted! This is a great property. Room was recently updated, not the biggest room, but plenty of room for my wife and I. We didn't eat in the hotel, but the restaurant was packed most of the time we were there. Very classy place.

My daughter and I went for a 3 day weekend for a wedding. We arrived on Friday afternoon. We felt welcome from the moment we arrived. We were greeted by friendly doormen who opened the cab door for us and took our luggage inside. We checked in, went to our room which was on the 7th floor. Snacks and drinks were provided for an extra charge, which we did not use. I noticed coffee and tea but found it strange that sweetner and creamer were not provided. We loved the actual room. Nice big bed, great desk and chair, but I can honestly say the bathroom design/layout was lousy. It reminded me of the MGM Grand in Las Vegas. Must be the same architect. You absolutely have no privacy with these bathrooms. Everything is all in one room. The bathroom door just slides over the opening, doesn't shut. Therefore, anybody sitting in the bedroom area can hear everything that is going on in the bathroom. You might as well leave the door open. There was no purpose in it at all. Very odd. The shower was nice and big, but again, no door which is ok except water gets everywhere on the floor. I think the toilet should always be separate from the rest of the bathroom. Never can 2 people get ready at the same time. Would be embarassing if you had a guest visiting with you in your room and then someone used the bathroom. You would hear it all. Poor design, Blackstone. My daughter and I would joke about it and whoever needed to use the bathroom, then the other would wait on the bed and had to turn the TV on to make some distraction noise!!! We were happily surprised by the Blues Fest we came across at Grant Park which was across the street. Location was fine, but noisy for sure. The staff was friendly but not well informed as they should be about directions and restaurants. We asked where we should go for famous Chicago pizza and we were given directions and never found the place. This happened 3 different times. I asked about Italian Beef sandwiches and nobody had a clue as to where to get those (Chicago is famous for them) and on my last day walking around, there was a restaurant within one block of the hotel that had them. I would think they would know this. They told us how to take the bus which was $2.25/each person but did not inform us that for only $5.75 you could purchase a day pass and ride all you wanted to. We learned this the last day as well and wasted money because we were not informed of this. It's a college area and safe and fun. But next time, I would stay some place else closer to the shops and I would make sure the bathrooms were a bit more private. Just my thing, I guess!

The hotel was really nice. My room was decorated really nicely. The bed was comfortable. Nice toiletries. The location was great. Easy walk to restaurants and the museum area. The staff was very friendly. The room service was over priced but otherwise I really liked this hotel.

This is a charming property with an interesting juxtaposition of modern decorating on a historic foundation. We were delighted to hear a little of the hotel history while on our Gray Line bus tour of the city.

I booked this hotel for $115 on Priceline--surely a good deal--but was disappointed to get short shrift on service. It is not the first time that I felt I have gotten second-citizen treatment when dealing with a Priceline reservation. I called four times in the course of two weeks, six weeks in advance of the trip, to request a room with two beds; only on the fourth call did someone actually put my request in the system. Upon early check-in, however, I was given only a king room with the promise of a rollaway. Come our return to the room at 11:30 pm, no rollaway had been added to the room. Upon visiting the front desk, I was told that a rollaway would not fit in the room because of fire codes, that there were no rollaways left, and that there were no other rooms available. Finally, I was given the use of a "parlor room"--essentially a meeting room on another floor that had a fold-out couch. I was happy for some accomodation after the broken promise but overall disappointed that we could not have gotten a two-bed room to begin with.

The hotel was clean and the rooms were comfortable. The maid service was only fair, despite good tipping; the half-empty toiletries were not replenished after the first night. At checkout my room was given someone else's mini-bar charges, an error that was corrected with a phone call. Overall, this is a hotel with great character that could use a little improvement on the personnel front.