Just returned from a 2-night stay. First, I agree about the great location, tiny bathroom and small rooms. Our room were clean and comfortable.

Regarding customer service, it is abysmal. I called the hotel a month before our stay and asked for accomodations for my wife and I and our two adult children. She suggested two adjoining queen bed rooms. I agreed, and they confirmed the reservation.

When we checked in, we were assigned two rooms, but they were not adjoining. The desk clerk told me that the reservation clerk had "misinformed" me, that their hotel had no adjoining rooms. She also said the desk "doesn't get" the reservation information from the reservation clerks, so she was unaware of any promises the reservation clerk had made. (I had my copy printed out)

When we got to our rooms, we noticed that one of them had a door into the next room (locked from the other side, of course). I went back to the desk and asked to see the manager. He apologized to me that the desk clerk had told me there were no adjoining rooms. I asked him to assign a set to me, but he said none of them were queens. I asked why they didn't have 2 queens reserved for me. He told me that my reservation was just a "request", that they try to honor them but can't always. I pointed our that I had made my reservations a month ago. He countered with some nonsense about "unpredictable occupancy rates".

These people made no apology for this gaffe, and made no attempt to make it right (even Red Roof will do that!) When I checked out I made a point to do so in person. The clerk on duty told me I "didn't need to", didn't thank me and didn't ask how my stay was.

My impression of the Inn of Chicago's customer service is incompetence, miscommunication and they couldn't care less.

My husband and I just returned from a two night stay at the Inn of Chicago. We were thrilled with the location and the rate of $80/night on hotwire.com. This is an old hotel that has been very nicely and fashionably remodeled. When we arrived and asked for a king bed, we were told they didn't have any, but they upgraded us to a "junior suite" to make up for it. We thought was very generous considering that we hadn't requested the king bed ahead of time.

We were very happy with the first room we were given (Room 912) until we flushed the toilet, which we quickly learned was broken. We called the front desk and were immediately moved to another suite three floors down (Room 612). This was a minor inconvenience, but promptly and courteously handled. This room had a functioning toilet, but lacked a plug for the bathtub, and worse, the shower made a horrible screeching sound and produced only a trickle of water. The next morning when we complained, they installed a plug for the bathtub, but did not fix the shower. On our last morning, there was no hot water, an issue we were told was affecting the entire hotel.

My recommendation: stay here only if you plan not to use the bathroom during your stay.

Just returned from a weekend at the Inn of Chicago, and we were absolutely thrilled with the property and the price. We paid under $100 per night, including tax for the 'Executive Queen' in Room 414. The location is PERFECT for exploring Chicago -- a half block from the Mag Mile. Rooms are NY-style small, but nicely decorated in modernish furniture one might find at West Elm. The bathroom was quite small, but spotless, with plenty of towels. Nice products from Gilchrist & Soames. Only downside was that noise from the hallway carried into the room, and our next door neighbors were part of a group that liked to visit each other (i.e. open and close doors) frequently. The hallways reflect the building's age -- they're narrow and not fancy. Elevators are also on the small size, but come frequently, and are modern/spotless. A group had checked in when we returned from sightseeing -- we avoided the long line for the lifts and took the stairs. Although we did not use the hotel lobby bar, it did attract a nice number of guests. The cleaning staff use scented products liberally -- the lobby smelled of green apples, and our room of Febreeze, but as ours was a nonsmoking, there was no odor of cigarettes they were trying to mask. I guess it was just their "thing." Didn't mind it, but if you are sensitive to such products, be sure to ask the cleaning staff not use them. I would not recommend this for visitors staying for a long time or for those who need lots of closet space, because the smallness of the room. However, for weekend visitors, I would highly recommend it.

My boyfriend and I stayed here for two nights and booked a great rate ($70 a night) through the hotel's website. It was a winter weekday special, but it did not include parking, which was $36 a night at a nearby lot. The hotel also offered valet parking for a little more. Internet was free in the lobby, but 9.95 for 24-hours of access in the room.
I was a little worried after reading other reviews, but we had a nice stay here. The bell staff was extremely helpful with unloading our car. The room was clean. It was a little small once we brought in all our luggage, but it was what I expected for a hotel room in a big city. The bathroom was clean and nice.
The hotel's location was nice. We didn't do too much around the hotel, because it seemed like it was mostly chain stores and restaurants. Instead, we walked about four blocks to get on the train and explored other areas of Chicago.
I would stay here again, especially at this price. Even with the added costs of parking and in-room internet access, it still seemed like a good deal.