Great Hotel and great location. Main drawback is that the hotel does not have room service. We found out when we called to have a wine corkscrew brought up to our room. Instead, we had to go to the lobby bar where the bartender glady opened our bottle up for us. We then took our bottle up to the rooftop terrace to enjoy a glass of wine while watching the sun set over the city. Although no room service, they do have a coffeshop/cafe attached to the hotel at the lobby level, which came in very handy to grab a coffee and muffin on the go. Upon check-in, we told the staff member that it was our 1st anniversary and he upgraded our room for us and gave us a voucher for 2 free drinks at the bar!!! That kind of treatment alone will make me go stay there again. You couldn't ask for a better location to stay at as well. The hotel is very centrally located in the Mag Mile, and is a short walk to the River North area, and Navy Pier. The concierge was also very informative and helpful. Lastly, what I thought was very cool, was that the hotel lobby had a computer kiosk where you could get your real-time flight info, check in, and print your boarding pass from - all for free! Overall, a wonderul stay!
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