Great Hotel and great location. Main drawback is that the hotel does not have room service. We found out when we called to have a wine corkscrew brought up to our room. Instead, we had to go to the lobby bar where the bartender glady opened our bottle up for us. We then took our bottle up to the rooftop terrace to enjoy a glass of wine while watching the sun set over the city. Although no room service, they do have a coffeshop/cafe attached to the hotel at the lobby level, which came in very handy to grab a coffee and muffin on the go. Upon check-in, we told the staff member that it was our 1st anniversary and he upgraded our room for us and gave us a voucher for 2 free drinks at the bar!!! That kind of treatment alone will make me go stay there again. You couldn't ask for a better location to stay at as well. The hotel is very centrally located in the Mag Mile, and is a short walk to the River North area, and Navy Pier. The concierge was also very informative and helpful. Lastly, what I thought was very cool, was that the hotel lobby had a computer kiosk where you could get your real-time flight info, check in, and print your boarding pass from - all for free! Overall, a wonderul stay!

This was a great room at a GREAT price - right in the center of the city. It was right on Miracle Mile, close to the main deep dish pizza places and a short walk to Navy Pier. I have stayed several times in the Chicago city center, and believe this hotel is a terrific value. The only drawbacks were that the bathroom was small and directly off the bedroom/main room wall and no free wireless in rooms.

We went to Chicago for the weekend and wanted a place that was affordable and in a good location. We were right off Michigan Avenue for shopping and able to walk to Navy Pier for drinks at night. The hotel was great and the staff were very helpful as well. The room was spacious and this might have been the best hotel shower I have ever used. I would return to this property without question if my travels take me back to chicago. There are also a lot of good restaurant choices within walking distance, both casual and nicer places.

The room was a pretty decent size. I stayed with 4 kiddos. I was in a standard double room and we were not cramped.
The room was clean and the bedding and pillows were WONDERFUL. I have seriously NEVER had a bed so comfortable.
The bathroom was the tiniest I have ever seen. You really do have to sit on the toilet sideways. Turn the sink on slowly so as not to be drenched.

Some of the staff were wonderful There was a younger (probably early 20's?) black lady and a middle aged white woman (probably 60?) that were both rude and acted very put out with any request for help or directions. The other 3 ladies were wonderful and very helpful.
I purchased through lastminutetravel and got the room for $43 a night for 4 nights.
I will stay again. With this hotel being in a nice area, accomidations wonderful and just a few steps from Michigan Ave. It is well worth a few snotty front desk ladies and a tiny bathroom.

Also be aware that they charge a $50 per day hold to your card upon check in for a deposit, I complained and they took it off through. May not matter to some but a family on a tight budget may not be able to lose $200 of their vacation funds.