we just returned from a cruise, and had left our souvenirs w/ our other things in the room. the night before checking out, we noticed they were missing and called security. security told us that they do BAG CHECKS OF ALL THEIR EMPLOYEES before they go home after a shift - obviously, they don't trust their employees at all. they took our statement, said an investigation would take 7 days, but we insisted on immediate action. the hotel manager was unable to reach the room attendant because 1) she failed to show up for her next shift and 2) refused to return his calls. the manager offered to reimburse us the money, but those souvenirs and gifts are gone. we called to follow up but the manager is ignoring us and not returning our calls. DON'T STAY HERE IF YOU VALUE YOUR BELONGINGS!
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