we just returned from a cruise, and had left our souvenirs w/ our other things in the room. the night before checking out, we noticed they were missing and called security. security told us that they do BAG CHECKS OF ALL THEIR EMPLOYEES before they go home after a shift - obviously, they don't trust their employees at all. they took our statement, said an investigation would take 7 days, but we insisted on immediate action. the hotel manager was unable to reach the room attendant because 1) she failed to show up for her next shift and 2) refused to return his calls. the manager offered to reimburse us the money, but those souvenirs and gifts are gone. we called to follow up but the manager is ignoring us and not returning our calls. DON'T STAY HERE IF YOU VALUE YOUR BELONGINGS!

Pros:
-Location 1/2 off Michigian Ave.
- Trendy/Modern furnishings
- Price given location
- 1 block max from several major bus routes (feels like we spent most of our trip on 151)
- Rooftop Terrace: Great view of city Llghts at night
- Huge showerhead
- Large flatscreen that swivels b/w couch & bed (we didn't watch any TV though)
- Lavazza Coffee Shop attached to lobby

Cons:
- Old Building = Tiny Elevators
- WiFi isn't free in rooms (you see lots of guests with their laptops in the lobby). The WiFi is provided by WayPoint so if you have an acct w/them or AT&T you'll be ok, otherwise factor that in.
- No Parking, but that's the norm for the area

Great Hotel and great location. Main drawback is that the hotel does not have room service. We found out when we called to have a wine corkscrew brought up to our room. Instead, we had to go to the lobby bar where the bartender glady opened our bottle up for us. We then took our bottle up to the rooftop terrace to enjoy a glass of wine while watching the sun set over the city. Although no room service, they do have a coffeshop/cafe attached to the hotel at the lobby level, which came in very handy to grab a coffee and muffin on the go. Upon check-in, we told the staff member that it was our 1st anniversary and he upgraded our room for us and gave us a voucher for 2 free drinks at the bar!!! That kind of treatment alone will make me go stay there again. You couldn't ask for a better location to stay at as well. The hotel is very centrally located in the Mag Mile, and is a short walk to the River North area, and Navy Pier. The concierge was also very informative and helpful. Lastly, what I thought was very cool, was that the hotel lobby had a computer kiosk where you could get your real-time flight info, check in, and print your boarding pass from - all for free! Overall, a wonderul stay!

This was a great room at a GREAT price - right in the center of the city. It was right on Miracle Mile, close to the main deep dish pizza places and a short walk to Navy Pier. I have stayed several times in the Chicago city center, and believe this hotel is a terrific value. The only drawbacks were that the bathroom was small and directly off the bedroom/main room wall and no free wireless in rooms.