My wife and two young boys stayed at this hotel for 4 days and 3 nights in June of 2009. As many others have stated, the location of this hotel cannot be beat. Walking distance to the Magnificent Mile (if you like shopping), to the Navy Pier, and many other attractions. Just a short train ride will get you to Wrigley Field for a Cubs game.
I take one or two business trips a year, and usually stay at the Marriot or Hilton. This hotel is not up to their standards, but it is not bad. The elevators are the smallest I have seen anywhere, but that isn't really that big of a deal. The rooms were good size, except for the bathroom. Don't even think of trying to get more than one person ready at a time in these bathrooms. They are extremely small in space and size!! Also, the outside noises are not kept out very well at all. I was woken up many times due to noises going on outside.
As with most places I visit these days, the customer service had much room for improvement. Have you ever gone somewhere that is supposed to serve you, and when you ask them questions or ask them for help you feel like you are bothering them or taking up their precious time? Well, that's how we felt more than once here.
I asked a lady at the front desk if it would be possible for me to print something off that I needed to print. She tried to answer my question while she was busy walking bath and forth trying to do some of her own work. She then finally told me that yes, they could help me print something, but their printer doesn't work most of the time. She then told me to I should go to another business to print something for $5.00. She was just rude and very unhelpful.
Would I recommend someone to stay at this hotel. Well, yes and no. Don't even think about paying regular rates for this hotel. Find a deal on hotels.com, hotwire, or somewhere else. Once you get the price down to half of what you pay for a top-of-the-line hotel, then stay.
