If you enjoy staying at a landmark hotel with a bustling lobby, private parties, special events, a busy lounge, an international flavor, and multiple good restaurants and dining options, this is the place. The building is a full city block in length with 25 floors of guest rooms plus suites. We stayed for a long weekend (Thurs through Sun.) a couple of weeks before Christmas. Our room was in the towers portion of the hotel, and it was quite large with two bathrooms. The room was clean, the bed was great, and the housekeeping staff was very attentive. We booked the option that includes a continental breakfast and afternoon appetizers on the concierge floor with the room rate, but these services were only available on Sunday. Instead, we were given coupons to use at the ground floor restaurant. This worked out fine in our case.

A complementary shopping shuttle leaves from the hotel on an hourly basis every day and takes guests up Michigan Ave., north of the river, to the various department stores. You need to plan your day a little bit to make efficient use of the shuttle, and hotels located on the Magnificent Mile are more convenient if you plan to spend all of your time shopping. They’re also more expensive. Valet parking for your car costs $45.00 per day which seems to be the going rate downtown. You can self park within a couple blocks of the hotel for about $20.00 per day if you wish.

The only irritating aspect of our stay involved internet access. Although wireless is available to hotel guests, there is an hourly, daily, or weekly charge to use it. Considering that wireless internet is available for free at most coffee shops and even inexpensive hotels and motels, this seems like a bit much.

We had a great stay and plan to return again next year.

I stayed for 4 days in the Hilton Chicago during the conference in Nov 2007. I have not spent much time in the hotel, but like the gym and swimming pool that opens very early in the morning. My room, for some reason, has 2 bathrooms, which will be good for 2 or more people. However, I stay alone, so it kinds of interesting room to have. The location is very closed to the Art Institute and the Millenium Park and is not too long a walk to Magnificent mile downtown area. The buffet breakfast is good with wide selection. The checkout kiosk allows you to print out your boarding pass, and it is a nice touch.

The Chicago Hilton at 720 S. Michigan Ave. is a very elegant and comfortable hotel. We had a room with 2 beds and 2 full bathrooms. The beds were well equipped with several pillows, very comfortable mattresses and a wonderful down comforter. Got great sleep in this hotel bed. The bathrooms were very nice as well. They had wonderful modern tile and looked very nice. I must admit I thought having 2 bathrooms for 2 people in a hotel was a bit extreme, but my husband and I enjoyed each having our own bathroom with room to spread out our own toiletries. The only complaint about the hotel is that the check out procedures were annoying. We were given an "invoice" under our door on the morning of check out that didn't show a zero balance. It showed no number at all and I wanted to make sure I wasn't charged anything that I shouldn't have been. We were given 3 options for checkout: on the TV, by telephone, or self service kiosks in the lobby. I tried the TV which froze up while trying to locate my account (twice). Then decided to try the lobby kiosks which were all off-line. Finally just left my keys with the concierge and asked him to let registration know that we were checking out. Never got confirmation that I wasn't charged anything extra. Overall it took us over 20 minutes to try to check out between waiting for the TV, waiting for an elevator and trying to get the kiosks to work. Twenty minutes of annoyance wasn't enough to ruin our stay though. Overall, a great hotel!! Highly recommended.

This hotel was fantastic - everyone was helpful and nice, but I think that's just a regular characteristic of native Chicago people! Everything was very clean, great food in the hotel, and the location was fantastic. Short walk or short taxi ride to shopping and an awesome park right out front.