I reserved a 2 bedroom suite in December for a June weekend. The website states it has one room with 2 doubles, and one room with a king, also includes a parlor. When I checked in, the clerk told me we had 1904 and 1905. When you get to the room, 1904/5 are listed on a plaque together, and have a seperate enterance at the end of the hall. You go in the double doors to a little foyer, the room enterance to 1904 is off to the right, and 1905 is straight ahead. 1904 was the 2 double bedded room, with 2 bathrooms. 1905 was a huge room with a wet bar, lovely views, a king size murphy bed, a sofa with a fold out bed, a loveseat, and assorted chairs. This room had one bathroom. We believed that this was the two doubles/one king/parlor, and this was sufficient for us, but we had another relative that decided to come in at the last minute, and I couldn't get another room unless i paid almost double for a single room than what I paid for the suite. So we reserved a room at the Swissotel, and she cabbed back and forth over the weekend. Upon checkout we examined the bill and there was a charge for food and beverage. Called down to see what it was, and was told it was for a bottle of water from room 1903. I said we don't have 1903, we have 1904/5. The person said you have the two bedroom suite, that encompasses 1903/1904/1905. The check in clerk never told us that, and we wouldn't have known, because the entrance to 1903 is outside the double door entrance to the suite. I had someone check, and sure enough, our card opened the door to 1903. We had shelled out over $250 and countless cab fares for another hotel room, and had an empty room with a king size bed sitting there all the time. I felt sick. They did check with housekeeping and verified that the room had not been touched. They took off the beverage charge and gave me a slight credit. I think they were unwilling to do more because I had such a good price on the room. The guy asked when I had made the reservation because he had never seen a price that low. Other than our unpleasant surprise at the end of our stay, we were very happy with the accomodations. There were a few gnats in one of the bathrooms, but not a big deal. My mom could sit at the window, and watch the boats on the lake. We are all women, so it was nice to have 3 bathrooms. The staff was all very nice, especially the waitress at breakfast at the Pavilion, and the Valet guy. I'd like to reserve that suite again, not hopeful about getting it at the same price though, because I have been checking for different dates, and have never seen it for less than twice what we paid. If we are lucky enough to stay there again, we will know what to expect!
