I have stayed in this hotel four times for a trip to the city. I loved it ,so elegant and friendly this hotel is underrated in my opinion. My granddaughter loved the fluffy beds and the ballrooms.

We booked this hotel through Hotwire ($76 per night) and please keep in mind with Hotwire you do not know which hotel you are getting until you pay.
We were very happy with the location of the hotel since it was within walking distance of the metro stations, Soldier Field, and all of cool sites of downtown Chicago. The price and location, again were awesome!
The room was good, comfortable bed, nice bedding, two bathrooms. The main issue with the room was that you could hear the rooms next door bathroom, every flush and shower.
Another lame point, but almost expected, was the nickle and diming for every amenity, ie internet, the business center, you name it.


Oh yeah, nothing was stolen from our room :)

Rooms dated with poor housekeeping - towels not replaced, had to ring for extra shampoo, etc. Room service very expensive and almost inedible -chicken like leather. Extra charges for the internet, the gym, the luggage check, flight check in etc Drinks in the bar v expensive. Only plus point - breakfast was reasonable with decent crispy bacon. The pool was shut and being refurbished so lots of building work. Big soulless hotel trying to increase revenue by over the top charging for every extra with the service, decor and ambience to back it up.

I was at this hotel recently for 5 nights - if I could have cancelled and gone elsewhere I would have. I knew it was a bad sign when i went into the bathroom and found a woman's long dark hairs on the "clean sink", the "clean towels" and the nest of hairs still on the "clean shower floor." Such LOW standards for housekeeping! Housekeeping didnt replace empty shampoo bottle unless i asked for them. On two days, the pillowcase put on the pillow was dirty when it was allegedly changed to a clean one. Guest services often didnt answer the phone. The bars were charging more for a basic mixed drink ($12 for vodka cranberry!!) which is more than I would pay in NYC at a high end bar - this was NOT a high end bar... The food quality was mediocre at best in the various restaurants, and definitely on the high side for a run of the mill Hilton. I was sending a box via fed ex and it took them 3 days to get the box to fed ex containing my luggage - 3 days! I expected it to be picked up the day i left it with them, which is a reasonable expectation. I am now a Silver level with Hilton HHonors, and quite frankly, having never been impressed with their hotels really, am wondering why I evern give them enough business for a Silver level. Overall, I would NOT recommmend this hotel to anyone, nor would I return to it.