First off - Beautiful building and architecture.
Check-in was OK - friendly - but not overly.
Room was nice - very roomy and clean. The hotel is old. Period.
The rooms are updated, but the walls, etc... could use some work.
Upside: great pool and fitness center which is completely included with your stay! Grand old hotel and architecture.
Downside: The Grant park southside area is a little rough and the streets to the west are also a little seedy at night.
Downside: Internet: 15.00 day / Parking 45.00 day

I left my $130 flat iron (hair straightener) on the bathroom counter because it was too hot to put into my bag. I was going to carry it down to check-out with me, to give it time to cool off. I came home, unpacked and realized I had left it on the counter!
I've been calling them like crazy to get to the bottom of this. I've spoken with the HEAD of Security, who called Housekeeping- of course, no one has seen or heard of anything. I spoke with the lost and found SPECIALIST, who also has not seen anything. She also gave me a lame excuse about how there is a new guest in the room and they may not have turned it in. WTF?! If there is a new guest- I'm guessing a housekeeper would have cleaned the room? If the housekeeper was honest she would have handed it in.
If the lost and found specialist was honest she would say it was still there and not try to blame it on someone else.
Granted- I am the dingbat who forgot it on the counter- but who the heck gives them the right to take things?! And it has only been 36 hours since I checked out! I know thieves move fast- but jeeze...really?!
I could go buy a new one- but they nickel and dimed you for everything! Even luggage hold/coat check, using the fitness center and printing boarding passes?! WTF?!

This hotel is fabulous and a great value. Right on Michigan Ave., it is located across from Grant Park in the heart of the city. Our room was very clean, well appointed, and had everything we needed. It is truly a grand hotel with old style elegance. The staff was very helpful and courteous. The concierge recommended Miller’s Pub for dinner (just a short walk away) and it was perfect. We will definitely stay here again.

There's nothing either bad or good to say about this hotel. It was fine. No poor customer service, no great customer service. The decor was dated, but clean. The room was small, but there was nothing missing. If I were to go back to Chicago, I would probably choose another hotel, but if I had to stay here, I wouldn't complain either. There's just nothing exceptional about it. There are a lot of additional charges, internet had three tiers of service (which just sounds like a scam), lowest of which was $15/day. To check my bags for two hours after checkout was $4. A lot of nickel and diming for a pretty expensive hotel room without a lot of features. Also, the room was quite noisy. Even on the 14th floor, with the blackout curtains pulled, there was a lot of street noise throughout the day and night.