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Hilton Chicago: Traveler Reviews


720 South Michigan Avenue, Chicago, IL 60605
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70% Recommend
3.5 of 5 stars 396 reviews
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Nickel and dime you

Hilton Chicago

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3 of 5 stars
Bee56   2 contributions
Canada
Jul 1, 2009 | Trip type: Business
2/2 found this review helpful

This is an old and elegant hotel. I paid top dollar for the hotel (through the conference) and was disappointed. They charge an additional $15 a day for use of their health club (which in many hotels is included) and they are also extremely petty in charging upon checkout for any luggage that needs to be stored for a few hours (they charge per piece of luggage). They also charge for wireless internet connection, which in many hotels is now complimentary.
Our room was nice enough although the air conditioning did not work properly. All in all, I was rather disappointed.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Other
  • Member since June 22, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great location, beautiful building, okay rooms.

Hilton Chicago

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4 of 5 stars
meanny28   7 contributions
chicago
Jun 29, 2009 | Trip type: Couples
1/1 found this review helpful

I booked this hotel thru priceline at $85 dollars but that was not a bargain seeing that I paid $55 for overnite parking!!! The service was nice, clean rooms. Even though I arrived exactly at 3, all the king rooms were taken but was offered a executive room for $50 more, no thank you. So I got a room with two double beds and two bathrooms, that was nice. Crabtree & Evelyn products in BOTH bathrooms, plenty of towels. Our room was very quiet even with the taste going on outside and we were right by the elevators. Great restaurants within walking distance.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since August 27, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice Stay

Hilton Chicago

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4 of 5 stars
jennyj0   8 contributions
Iowa
Jun 24, 2009 | Trip type: Couples

We used Priceline and were placed at this hotel for $90 per night.

Location: Right on Michigan Ave. close to the museums and Grant Park and public transportation (bus and train). The theater district was about a mile away (we walked and felt safe at night).

Room: We arrived late and there were no King beds available, so we were placed in a room with double beds and 2 bathrooms. The beds were comfortable and the room was well appointed.

Negatives: The hallways echoed at night and we woke up several times when late-nighters returned to their rooms. It would have been nice if the air-conditioning system would have had a fan and we could have used it for white-noise. Parking was $43 a night. There is cheaper parking in a garage near the hotel. Wireless was $14 per night (but was really fast).

We enjoyed learning about the history of the hotel as well. It is an older hotel, but is very nice.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 07, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d87590?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Grand Old Hotel - needs some improvements

Hilton Chicago

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4 of 5 stars
td397   34 contributions
St. Louis, MO
Jun 24, 2009 | Trip type: Solo travel

First off - Beautiful building and architecture.
Check-in was OK - friendly - but not overly.
Room was nice - very roomy and clean. The hotel is old. Period.
The rooms are updated, but the walls, etc... could use some work.
Upside: great pool and fitness center which is completely included with your stay! Grand old hotel and architecture.
Downside: The Grant park southside area is a little rough and the streets to the west are also a little seedy at night.
Downside: Internet: 15.00 day / Parking 45.00 day

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since November 24, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The Staff steals from you!!!

Hilton Chicago

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1 of 5 stars
GentleDragon   1 contribution
GentleDragon
Jun 22, 2009 | Trip type: Business
0/2 found this review helpful

I left my $130 flat iron (hair straightener) on the bathroom counter because it was too hot to put into my bag. I was going to carry it down to check-out with me, to give it time to cool off. I came home, unpacked and realized I had left it on the counter!
I've been calling them like crazy to get to the bottom of this. I've spoken with the HEAD of Security, who called Housekeeping- of course, no one has seen or heard of anything. I spoke with the lost and found SPECIALIST, who also has not seen anything. She also gave me a lame excuse about how there is a new guest in the room and they may not have turned it in. WTF?! If there is a new guest- I'm guessing a housekeeper would have cleaned the room? If the housekeeper was honest she would have handed it in.
If the lost and found specialist was honest she would say it was still there and not try to blame it on someone else.
Granted- I am the dingbat who forgot it on the counter- but who the heck gives them the right to take things?! And it has only been 36 hours since I checked out! I know thieves move fast- but jeeze...really?!
I could go buy a new one- but they nickel and dimed you for everything! Even luggage hold/coat check, using the fitness center and printing boarding passes?! WTF?!

  • Date of stay June 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Member since June 22, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d87590?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $272 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Chicago Also Known As

  • Hilton Hotel Chicago
  • Chicago Hilton Hotel
  • Hilton Chicago Hotel
  • Hilton Towers Chicago
  • Chicago Hilton
  • Hilton Chgo Hotel
Address: 720 South Michigan Avenue, Chicago, IL 60605