You cannot beat the location of this property if you are looking for shopping and restaurants within walking distance. The free trolley can shuttle you around town as well. The rooms were small but clean and updated. During our visit the hotel was very busy so the elevators were a bit slow. Do not take a room by the elevator- they are loud! Pool and fitness center were good. This is an older hotel but book it if you get a good rate.

Stayed for a conference for three days.
Room - small, everything worked as it was supposed to, bed was fair and the bathroom was certainly clean. No wireless internet.
Lobby - rather underwhelming for a major hotel in downtown Chicago. Lobby bar - absolutely horrific service. Waited for service for over half an hour, and the waitress could not get the order right after a few tries. Manager on duty was marginally effective.
Check in - no way to leave the car at the entrance or around it for check in, either valet park for an arm and a leg or use a parking garage next door.
Location - certainly central being right in the middle of Michigan ave outside the loop

Overall - adequate but rather disappointing considering that this is one of the major downtown hotels.

Stayed 2 nights on business. Loved the very comfortable king-size bed and crisp sheets. The room was well set up and kept clean. Bathroom was very decent and I had sufficient space. My room was on the 17th floor and on the quiet part of hotel, so I actually slept really well, which is unusual on the first night for me. The restaurant served very good food. (Ate breakfast and lunch only). Nice, large lobby with Starbucks on-site. Great location on the mag mile with short walk to great shopping. All staff were very friendly and responsive to requests.

On the negative side
thermostat in the room could not be set properly, was a little cool.
Rooms are not wireless.
Although I was told I had late check out, the maid checked me out anyways and my bags were still in the room.

I stayed at this hotel for a conference, and it was very disappointing. The room was very hot and dry, and adjusting the in-room thermostat didn't seem to make much difference. Many other conference attendees reported the same problem. The hotel does not have wireless internet, and the cable for the internet was so short that it barely reached the desk. Overall, the rooms just seemed outdated. This hotel is in dire need of an update. Based on information in the hotel guidebook, it does appear that they are updating the property, starting with the common areas.