This hotel is right on Magnificent Mile . You step out of your hotel room and you are there on Mag Mile. Kenneth Cole is right next to your door. The staff was overly accomadating to us. We requested an early check in and we got it, having arrived on a Megabus at 5 in the morning. We requested a refridgerator for the room and received that at no extra charge. The room was clean and smelled good as did the hallways. It has a 24 hr gift shop, Starbucks on site and a bar with I think over twenty taps. It has a pool and a fitness room. It has a restaurant there and we did not eat there.

The breakfast buffet was too costly for me but the food was amazing , they use natural ingrediants and they do have a big selection of food even blueberry and chocolate chip pancakes. We could walk to every store from Magnificent MIle to State Avenue with his hotel and Millenium Park. The service was outstanding, workers friendly and we loved it.

No horror stories here. Although "official" check-in is 4 PM, they had my room ready at 11 AM on a busy Friday. The single-king room was small but not claustrophobic and certainly comfortable. There's an exercise room (open 24/7) and a small pool on the 10th floor. There's also a small Kinko's/FedEx on the 2nd, but they charge $.50/min. to use their computers.

The North Michigan Ave. location, of course, is hard to beat. (Note: the actual main entrance is on the other side, on Rush St. The Michigan Ave. entrance can actually be hard to find!)

Two glitches: my room (No. 1031) was next to the air unit for the hallway, which could be heard in the room. And the ice machine on my floor didn't work and hadn't been fixed when I left two days later, so ice had to be obtained from the bar in the lobby.

I should mention that I got a really big discount for this stay. I can recommend this hotel if you can manage a similar discount.

This is a conference hotel - plain and simple.

As a Silver status Marriott traveler, I was unimpressed with the room that was given to me. I'm not sure it could have been any smaller. When I asked if there was a larger room, I was told that "they're all the same." I don't buy that answer.

The bathroom was so small that the curved shower curtain rod actually made the tub smaller as it had to be positioned in a way that the door could open.

The fitness center had plenty of machines and weights (separate rooms separated by the pool - and while they were in good shape, it's apparent that they've been purchased at different times.

Overall, this is a cookie-cutter hotel (with a good lobby bar) that I would never consider outside of having a conference there.

I recently stayed for 2 nights with my mother and my 2 children. We were on the 37th floor and could see Lake Michigan and had a view of Michigan Avenue. The kids loved it! We had absolutely zero problems with service from check in to check out. My only complaint is the price of parking which is not unique to the Marriott it is all over Chicago at $49.00/day it was almost as much as the room given I got a super rate of $87.00/night thru the Marriott site.
It has a great location very close to everything that we were interested in doing for this trip. I would definitely stay again ~ if I could get such a great rate.