I helped my daughter get a contract at this hotel for her wedding guests rooms but they are not opening up in time for her June wedding because of construction problems. We had been speaking to a nice woman in the sales office but she isn't there anymore so the hotels general manager called us and explained he had to move us. These people have another hotel close to this one, Ambassador East, but it's nothing like this hotel is suppossed to be but that's where they moved all of our rooms. The guy was very apologetic about the problem and was kind in explaining the problem but his solution he could offer was to put our rooms at this other hotel they own. I looked at this other hotel on line and it's not the style of hotel we wanted to put our relatives at. The write ups are good, so i hope our guests think so too. I know it's not this guys fault and he reallydid put himself in our shoes but why would you take a contract for such an important event if you knew you were "possibly" not going to be open. To make things even more difficult for our guests who are expecting a brand new hotel and to have the wedding reception across the street, they are now expected to get from this new other hotel to the reception on there own. He never said that but implied that within our conversation. In the end I put my foot down and told him I expected him to pay for our guests transportation to and from the wedding and he agreed he would. How many other weddings have they moved elsewhere, I wonder. Professional, kind and friendly everyone I have had to deal with thus far have been, really though it's bad them to start this way. When June rolls around and the wedding is over I know we'll bring all this up but for now I'm counting on this manager from their other hotel to not dissapoint my daughter, me and our relatives.

The O'Connells