Great location within walking distance to most area attractions. Clean, spacious rooms, comfy beds, and the best service! From the nice woman who made fresh coffee for me even though they were almost ready to close down breakfast, the friendly bar staff at reception hour, the great service at the concierge desk (Phillip tried hard to get Oprah tickets - when unsuccessful he made good on his promise to find other fun things for us to do) and so much more. My kids loved the greeting each time we returned to the hotel-"we're so glad you're back". They felt like little celebrities. We will return to this hotel each time we're in town.

We were in Chicago for a few days as a Spring Break getaway - after reading all of the positive reviews here we were excited to see the hotel. Everything was as described - clean, friendly staff, excellent service. I am notoriously picky about hotels (my poor husband dreads taking me out of town!!) but this hotel met my high expectations. When we return to Chicago, we will be staying here again! Thanks!

Whenever I'm in Chicago, I try to stay at this location. The staff is very friendly. The breakfast is always fresh and hot. The location is convenient to the best shopping and restaurants. Traveling alone as a female, I always feel safe walking in the area at night. The rooms are typical for Embassy Suites - 2 rooms, nice bedding and bathrooms with plenty of light. My favorite thing about staying here is the restaurant that is attached to the hotel - Osterio via Stratta. Awesome food, great service at the bar - Micki is a great bartender/server and always remembers me! The hotel has packages for the American Girl store also. Even when I can get into more upscale boutique hotels, this is a trusted can't go wrong option.

We stayed here with my sister and niece during the Gospel Music Channel's "Gospel Dream" auditions. I was actually trying out. We had a blast. The hotel was so beautiful. It was like walking through a garden, yet you were inside. From the fountains to the lit up trees to the walk ways and bridges you have built inside this hotel...its so beautiful! Our room was very nice! We were happy with the little living and dining room area and our beds were comfy! We loved our view of downtown Chicago! The breakfast was AMAZING for a hotel! Cooked up omelets or whatever you wanted! Overall, great place! Staff was friendly and everything about this place was just wonderful!