I stayed in room 538, a handicapped room. I'm 5'10. The shower was not only too short, but the sliding pole the shower head is attached to was broken.

I had a meeting at 7am Wednesday morning. My hairdryer started smoking after 5 minutes of use, putting me behind. The front desk kindly sent maintenence up to give me another one. However, when I came back to my room that night after it had been cleaned, I found the old smokey one still attached to the wall and the new one just sitting there on the sink!??? We're not talking regualr handheld hair dryers. These are the dryers with a large base that is supposed to be attached to the wall.

To top it off, I went to make coffee preparations for the morning and discovered housekeeping didn't bother to refill the coffee or creamer/sugar. It's close to midnight and instead of going to sleep like I wanted to a half hour ago, I'm sitting here waiting for housekeeping to refill the coffee service.

I wouldn't suggest this hotel for business travelers. They need better oversight..

I stay at a lot of Hilton properties in Chicago-- good value for th $$ and most hotels are well reviewed. Hilton owns quite a few properties in Chicago and while I normally stay at either the Homewood Suites or Hilton Garden, this Embassy Suites had a better price and an extra bedroom. Check in was a breeze. Frontline staff very personal and helpful, even our valet parking assistant was great. Our room was ready and it appeared clean in the surface. All's well so far. Out the front door and on to the shopping! Hotels in this area are perfectly located.
We returned well into the evening after a great meal believe or not at the California Pizza Kitchen down the road (PF Changs also around the corner). We took stocked of our plans and decided to extend our stay by a day. Again, front staff handled our request with precision and a smile. Went to bed and slept well.
Breakfast time!!! I am not at a 5star and don't expect it to be but, why can't the Embassy Suites do something different with their breakfast bar? Don't offer it if you cannot get it right. Worse food I have had in a long time! The place was packed with little ones carrying their dolls (so cute) so it was a bit noisy but that 's okay. They were fun to watch. The omlet was not good. The buffet had cold eggs and bacon and I refused to let my elderly mother eat their cold eggs for fear of bacteria. Coffee cups held maybe a half a cup. Cereal was stale. Thank goodness my mini muffin & fruit were edible.
Let's go back to my room for a minute. While I said it was clean, I suggest to Hilton that it is time to change the furniture. The armchair and couch in 622 are badly worn. Isn't this just a cost of doing business, to recover or replace worn furniture? This is the bad. Now for the ugly.
Day one I used the main restroom outside of the pool. Filthy! Toilets dirty. Floor had not been mopped in a couple of days or so it seemed. Just get me out and back to the room. Day two, certainly the staff has had time to catch up after a busy Easter weekend full of messy children. I watch the cleaning staff come out of the bathroom with hope. No such luck. Just as bad. Not sure anything had been done! This is the Embassy Suite for crying out loud, not Motel sick!
I did register my comments as I am not afraid to speak out for the good and the bad. Come on managment. Don't worry so much about the front fountain and look at what the cleaning team is not up to. And then go eat breakfast in your kitchen. I'll bet you make some quick changes.
Sure I will be back because as I said it's good value for $$$. I just wish someone way way up in Embassy Suites would take note and change the food. In my business we either do it right, don't do it, or change the way it's done so it is right.

With a 5 and 8 year old; on a quick spring break. What a delightful hotel! An awesome breakfast every morning and cocktails and snacks every evening in the atrium are included in the price of your room! The rooms are clean and large; the staff was wonderful; great location for downtown Chicago! And fantastic restaurant! This is a great place for business or families! Thanks to everyone at Embassy Suites!

Great location within walking distance to most area attractions. Clean, spacious rooms, comfy beds, and the best service! From the nice woman who made fresh coffee for me even though they were almost ready to close down breakfast, the friendly bar staff at reception hour, the great service at the concierge desk (Phillip tried hard to get Oprah tickets - when unsuccessful he made good on his promise to find other fun things for us to do) and so much more. My kids loved the greeting each time we returned to the hotel-"we're so glad you're back". They felt like little celebrities. We will return to this hotel each time we're in town.