I too think this Embassy Suites should be in top ten of Chicago Hotels. It is in the most perfect location being usually within 3-5 blocks of excellent restaurants and shopping.

We loved employee Michael and Phillip was excellent with all of our many questions.

The breakfast was typical Embassy Suites and done well and efficiently.

The manager's reception was better than most with a hot item each day.

The rooms were not luxurious by all means, but clean and well appointed.

We stayed here for 6 nights and were very happy the entire time.

Stayed several nights in Chicago to take in the sights and attend a MN Twins/Cubs game at Wrigley field. The location of the hotel was awesome. We walked nearly everywhere and is only a couple of blocks from the Red Line/CTA so getting to Wrigley was a snap. Room was clean and staff was super helpful. Breakfast was perfect for my husband and myself but nothing crazy. Only compliant is Chicago is a noisy city to try and sleep in - sirens go off all night so bring earplugs if light sleeper. Price was on the high end but was expected from location and Embassy Suites. When we bring the kids we would consider staying closer to the Navy Pier but perfect for a couple. We had an appetizer and pizza at their restaurant which was good. The pool only reaches 4 feet which would make it nice for families with small children - hot tub/fitness area are tiny. We were super happy with our stay.

The staff at the Embassy Suites are amazing especially the breakfast staff! The girls who clear the tables are so friendly and very helpful. The omelets are to die for and to top it off the young manager even helps clear the tables with the girls and still has time to fill up coffee for everyone and seemed so genuine when he made his rounds. Simply wonderful wonderful wonderful!

I stayed in room 538, a handicapped room. I'm 5'10. The shower was not only too short, but the sliding pole the shower head is attached to was broken.

I had a meeting at 7am Wednesday morning. My hairdryer started smoking after 5 minutes of use, putting me behind. The front desk kindly sent maintenence up to give me another one. However, when I came back to my room that night after it had been cleaned, I found the old smokey one still attached to the wall and the new one just sitting there on the sink!??? We're not talking regualr handheld hair dryers. These are the dryers with a large base that is supposed to be attached to the wall.

To top it off, I went to make coffee preparations for the morning and discovered housekeeping didn't bother to refill the coffee or creamer/sugar. It's close to midnight and instead of going to sleep like I wanted to a half hour ago, I'm sitting here waiting for housekeeping to refill the coffee service.

I wouldn't suggest this hotel for business travelers. They need better oversight..