My husband and I booked the Embassy Suites for a long vacation weekend with our 20 month old son. This was our first trip with our son, so we were very concerned about how he would sleep in a new environment. The hotel was very accommodating, especially with regard to our need for a crib. They originally gave us a Pak&Play, but send housekeeping up immediately with a 'real' crib when we called the front desk. The last night was a Saturday and there were older kids from dance teams yelling and playing in the Atrium as late as 10:45 pm, keeping our baby awake. My husband had to call the front desk twice to complain, but ultimately the manager on duty resolved the problem and gave us that night free. Despite the noise issue that night, we were very impressed with how the hotel handled customer service issues, and with the general 'can do' attitude of everyone from the front desk staff to valets to maids and doormen.

The hotel is brimming with families with children, and the free breakfast buffet is a particular family mob scene. Understandable, because the suite arrangement and perfect location downtown make it the ideal place to stay with children. If I were in town without kids or on business, however, I would run screaming in the other direction. In other words, it's a great place to stay with kids, but if you don't have kids, there are way too many kids!

Location is perfect. Just a couple blocks off Michigan, near the Grand train stop, walking distance to Navy Pier, and short drive to Lincoln Park. In and out parking privileges made travel around town a breeze.

Biggest pluses were LOCATION, customer service, friendly doormen, great maid service, fun atrium atmosphere, and breakfast. Oh, AND the workout room is great. Not big, but just right for the relative few guests that seem to use it and the cardio equipment is the best I've used in a long time, having visited lots of gyms.

Biggest minuses: Chaotic lobby, always packed swimming pool, and crazy loud kids (other than mine, of course).

I too think this Embassy Suites should be in top ten of Chicago Hotels. It is in the most perfect location being usually within 3-5 blocks of excellent restaurants and shopping.

We loved employee Michael and Phillip was excellent with all of our many questions.

The breakfast was typical Embassy Suites and done well and efficiently.

The manager's reception was better than most with a hot item each day.

The rooms were not luxurious by all means, but clean and well appointed.

We stayed here for 6 nights and were very happy the entire time.

Stayed several nights in Chicago to take in the sights and attend a MN Twins/Cubs game at Wrigley field. The location of the hotel was awesome. We walked nearly everywhere and is only a couple of blocks from the Red Line/CTA so getting to Wrigley was a snap. Room was clean and staff was super helpful. Breakfast was perfect for my husband and myself but nothing crazy. Only compliant is Chicago is a noisy city to try and sleep in - sirens go off all night so bring earplugs if light sleeper. Price was on the high end but was expected from location and Embassy Suites. When we bring the kids we would consider staying closer to the Navy Pier but perfect for a couple. We had an appetizer and pizza at their restaurant which was good. The pool only reaches 4 feet which would make it nice for families with small children - hot tub/fitness area are tiny. We were super happy with our stay.

The staff at the Embassy Suites are amazing especially the breakfast staff! The girls who clear the tables are so friendly and very helpful. The omelets are to die for and to top it off the young manager even helps clear the tables with the girls and still has time to fill up coffee for everyone and seemed so genuine when he made his rounds. Simply wonderful wonderful wonderful!