This is a fantastic place to stay! They are very helpful and the breakfast is awesome! The concierge was very helpful. I would highly recommend a stay here!

Our family of 5 just returned from a short vacation (2 days) to the Windy City. I have stayed in a couple of downtown Chicago hotels, and this hotel by far had the best staff and service of any of them. From the parking attendant to the bellhop, the front desk clerk to the concierge...everyone was wonderful. The location was close to Michigan Avenue as well as to the Navy Pier trolley. This hotel is also close to ESPN Zone, Rainforest Cafe, Rock N Roll McDonalds, Portillos and many other great places to eat. A taxi ride to the Shedd was only $11.
I thought the complimentary breakfast was fantastic! Yes-it was a little busy...but the lines moved fast and luckily, our 3 little ones waited very patiently!
The pool was busy and a little crowded but our kids didn't seem to mind. I didn't feel that the hotel was noisy at all. We were up on the 9th floor which may have helped. (We also came prepared with a noisemaker to help drown out the noise) Our view was that of a parking garage but that was ok...we weren't in our room much.
If you are on the fence about where to stay, jump over to this hotel. You won't regret it.

My husband and I booked the Embassy Suites for a long vacation weekend with our 20 month old son. This was our first trip with our son, so we were very concerned about how he would sleep in a new environment. The hotel was very accommodating, especially with regard to our need for a crib. They originally gave us a Pak&Play, but send housekeeping up immediately with a 'real' crib when we called the front desk. The last night was a Saturday and there were older kids from dance teams yelling and playing in the Atrium as late as 10:45 pm, keeping our baby awake. My husband had to call the front desk twice to complain, but ultimately the manager on duty resolved the problem and gave us that night free. Despite the noise issue that night, we were very impressed with how the hotel handled customer service issues, and with the general 'can do' attitude of everyone from the front desk staff to valets to maids and doormen.

The hotel is brimming with families with children, and the free breakfast buffet is a particular family mob scene. Understandable, because the suite arrangement and perfect location downtown make it the ideal place to stay with children. If I were in town without kids or on business, however, I would run screaming in the other direction. In other words, it's a great place to stay with kids, but if you don't have kids, there are way too many kids!

Location is perfect. Just a couple blocks off Michigan, near the Grand train stop, walking distance to Navy Pier, and short drive to Lincoln Park. In and out parking privileges made travel around town a breeze.

Biggest pluses were LOCATION, customer service, friendly doormen, great maid service, fun atrium atmosphere, and breakfast. Oh, AND the workout room is great. Not big, but just right for the relative few guests that seem to use it and the cardio equipment is the best I've used in a long time, having visited lots of gyms.

Biggest minuses: Chaotic lobby, always packed swimming pool, and crazy loud kids (other than mine, of course).

I too think this Embassy Suites should be in top ten of Chicago Hotels. It is in the most perfect location being usually within 3-5 blocks of excellent restaurants and shopping.

We loved employee Michael and Phillip was excellent with all of our many questions.

The breakfast was typical Embassy Suites and done well and efficiently.

The manager's reception was better than most with a hot item each day.

The rooms were not luxurious by all means, but clean and well appointed.

We stayed here for 6 nights and were very happy the entire time.